Collections Officer
FleetPartners is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, and novated leasing.
THE ROLE:
This role involves liaising with internal staff, customers and related stakeholders to reduce the risk and delinquency of the Fleet portfolio. In addition, components of this role will relate to receipting and allocation of funds to support the accounts receivables function.
Some of your key responsibilities in this role will include (but not limited to):
- Manage a portfolio of delinquent contracts across AU and NZ
- Identify and manage contracts that move into Financial Hardship, Administration and/or Liquidation
- Issue repossession and legal instructions when required and manage process
- Maximise asset disposal returns when vehicles are repossessed and/or returned, coupled with end of term obligations such as unfair wear and tear costs
Position accountabilities from time-to-time may involve supporting the Accounts Receivables function with the collection of payments from customers and recording into the systems or supporting worksheets, execution of reconciliation or financial control checks, and processing of customer requests.
ABOUT YOU:
You’re an experienced collections or recoveries professional who thrives in a fast-paced, high-volume environment. With strong commercial acumen and a sharp eye for detail, you confidently manage delinquent portfolios while balancing compliance, customer outcomes and business risk.
To be successful in this role, you will bring:
- At least 3 years’ experience managing a delinquent portfolio or in a similar recoveries/collections role
- Strong analytical skills with excellent attention to detail and the ability to prioritise effectively
- Solid knowledge of contracts in Administration and Liquidation, and an understanding of legal processes
- Experience issuing repossession instructions and managing legal referrals
- Sound understanding of compliance and legislative requirements, including Equifax reporting, the Privacy Act and National Privacy Principles
- Exposure to operating and finance vehicle leases (highly regarded)
- Excellent written and verbal communication skills, with confidence managing difficult conversations
- Intermediate computer skills, including Excel and accounting/finance systems
THE PERKS:
We offer more than just a role:
- 27 days of annual leave per year.
- Hybrid work flexibility - we are open to Sydney or Melbourne applications
- A ‘Dress for your Day’ policy
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
- Ongoing training to help you develop and grow with real career development opportunities
- Rewards programme, including a range of discounts from a variety of retailers.
- An extensive range of other employee benefits.
Ready to Apply? If you're ready to take the next step in your career, apply now!
Awards
Top 101 Australian Workplaces for Women 2024
Certified carbon neutral fleet organisation
WGEA Employer of Choice for Gender Equality
Work180 Endorsed Employer for Women
Supply Nation member