Collections Team Manager
📍 Location: Woodstock, Cape Town
📊 Reporting To: Operations Manager
Are you ready to lead a high-performing team and make an impact in a dynamic collection’s environment?
At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.
We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you.
🌟 Why Join Us?
💼 Growth That Matters: We're passionate about developing leaders. You’ll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too.
🏆 Performance-Based Rewards: In addition to your basic salary, you’ll enjoy commission opportunities based on your team’s performance - because when they thrive, you thrive.
🧘 Wellbeing Comes Standard: Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation).
🤝 A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.
🎯 Job Purpose:
To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.
🧩 Key Performance Areas:
Under the guidance of the Operations Manager, you will be responsible for (but not limited to):
- Leading and driving performance across collections, productivity, and quality targets
- Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
- Acting as the escalation point for complex queries and customer complaints
- Ensuring compliance with business policies, industry regulations, and legislative requirements
- Conducting regular performance reviews, coaching sessions, and staff development initiatives
- Monitoring and analysing team performance metrics to drive continuous improvement
- Submitting accurate and timeous reporting to management
- Managing all administrative functions related to your team
- Performing ad-hoc duties as required
📚 What You Need:
- Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous)
- Proficient in MS Office at an intermediate level:
- MS Word
- MS Excel
- MS Outlook
- Credit and Criminal clear
🔑 Skills, Knowledge & Attributes:
✔️ Strong financial acumen and understanding of collections metrics
✔️ Performance-driven and target-oriented
✔️ Skilled in conflict management and problem-solving
✔️ Proactive team player with strong leadership presence
✔️ Excellent administrative and time management discipline
✔️ Strong communication and interpersonal skills
✔️ Ability to give and receive feedback constructively
✔️ Committed to customer-centric behaviour (TCF principles)
✔️ High attention to detail and organisational excellence
✔️ Willingness to learn and continuously improve
💰 Remuneration & Benefits:
- Competitive basic salary
- Commission earning potential
- Benefits fully funded by Nimble:
- Funeral Cover
- Life Cover
- Disability Cover
- Medical Cover (effective after successful completion of probation)
⏰ Working Hours:
- Monday – Friday
- Up to 9 hours/day (when not working Saturday)
- Up to 8 hours/day (when working Saturday)
- Shifted between 07:00 – 20:30, as agreed with management
- Saturdays
- Maximum of 2 Saturdays per month
- Shifted between 08:00 – 14:00, as agreed with management
Ready to Apply?
- Apply today and take the next step in your career with us. Let’s shape the future of Nimble together.
- 📞 Shortlisted applicants will be contacted for an interview (telephonically or in-person).
This position is open in line with the Nimble Group Employment Equity Plan.