Specialised Collections Consultant

Are you ready to take your collections career to the next level?

At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can truly grow. Our culture is built on values that guide everything we do — making a positive impact, getting things done, finding better ways, and always doing the right thing.

We’re excited to offer a career-advancing opportunity for a focused, driven, and professional individual to join our team as a High Balance Collections Consultant. In this role, you’ll handle premium portfolios, engage with customers using strong negotiation skills, and contribute to meaningful business results.

Join our high-performing team, make a real impact, and enjoy excellent earning potential, career growth opportunities, and industry-leading support.

KEY PERFORMANCE AREAS:

Under the management / direction of the High Balance Collections Team Manager, the High Balance Collections Agent will have the following responsibilities (including but not limited to):

• Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
• Treating debtors with respect and empathy, while maintaining professional boundaries.
• Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
• Offering flexible and manageable repayment options, where appropriate and feasible.
• Resolving disputes or issues with debtors in a fair and equitable manner.
• Maintaining compliance with all relevant laws and regulations governing debt collection practices.
• Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
• Other Ad-hoc duties.

REQUIREMENTS:

• Minimum 3 years debt collections or credit management experience.
• Experience in collections on banking portfolios is advantageous.
• Computer Literate (MS Office) an intermediate level.
• Working knowledge of Collections system/s is advantageous.
• Ability to work in a fast paced and an ever-changing environment.

SKILLS:

• Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
• Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
• Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
• Exceptional attention to detail and a commitment to producing high-quality written work.
• Strong negotiation skills.
• Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
• Pro-active team player – works well in a team and contributes to the team’s success.
• Ability to take ownership of responsibilities.
• Problem-solving skills.
• Persuasive / influencing skills.
• High degree of accuracy.
• Innovative.

REMUNERATION STRUCTURE:

• Basic Salary PLUS Commission
• Benefits:
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the employer)
  • Disability Cover (at the full cost of the employer)
  • Medical Cover (at the full cost of the employer, after successful completion of probation period)
  • Subsidized schooling to PEAK Child Educare
  • Paid maternity leave (in line with Company policy)

WORKING HOURS:

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.