Are you ready to take your collections career to the next level?
At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can truly grow. Our culture is built on values that guide everything we do — making a positive impact, getting things done, finding better ways, and always doing the right thing.
We’re excited to offer a career-advancing opportunity for a focused, driven, and professional individual to join our team as a High Balance Collections Consultant. In this role, you’ll handle premium portfolios, engage with customers using strong negotiation skills, and contribute to meaningful business results.
Join our high-performing team, make a real impact, and enjoy excellent earning potential, career growth opportunities, and industry-leading support.
KEY PERFORMANCE AREAS:
Under the management / direction of the High Balance Collections Team Manager, the High Balance Collections Agent will have the following responsibilities (including but not limited to):
- Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
- Treating debtors with respect and empathy, while maintaining professional boundaries.
- Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
- Offering flexible and manageable repayment options, where appropriate and feasible.
- Resolving disputes or issues with debtors in a fair and equitable manner.
- Maintaining compliance with all relevant laws and regulations governing debt collection practices.
- Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
- Other Ad-hoc duties.
REQUIREMENTS:
- Minimum 3 years debt collections or credit management experience.
- Experience in collections on banking portfolios is advantageous.
- Computer Literate (MS Office) an intermediate level.
- Working knowledge of Collections system/s is advantageous.
- Ability to work in a fast paced and an ever-changing environment.
SKILLS:
- Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
- Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
- Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
- Exceptional attention to detail and a commitment to producing high-quality written work.
- Strong negotiation skills.
- Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
- Pro-active team player – works well in a team and contributes to the team’s success.
- Ability to take ownership of responsibilities.
- Problem-solving skills.
- Persuasive / influencing skills.
- High degree of accuracy.
- Innovative.
REMUNERATION STRUCTURE:
- Basic Salary PLUS Commission
- Benefits:
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the employer)
- Disability Cover (at the full cost of the employer)
- Medical Cover (at the full cost of the employer, after successful completion of probation period)
- Subsidized schooling to PEAK Child Educare
- Paid maternity leave (in line with Company policy)
WORKING HOURS:
You will be required to work a maximum of 45 hours per week.
Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.