Commercial Operations Specialist

What is FlapKap ?

We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.

For more info, check our feature on Forbes.

Why FlapKap?

FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe

environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.

What is this role?

The Commercial Operations Specialist is responsible for ensuring the accuracy, completeness, and compliance of client documentation and Know Your Customer (KYC) information prior to submission to the Risk Department. This role acts as a critical quality-control function, reviewing client details, validating supporting documents, and confirming that all required checks are properly completed. By maintaining high standards of due diligence and data integrity, the Commercial Operations Specialist helps streamline risk assessments, reduce processing delays, and support informed decision-making across the business.

Responsibilities:

• Review and verify client documentation, including bank statements, Memorandum of Association (MOA), trade licenses, and other financial or legal documents.
• Ensure all submitted files are accurate, complete, and compliant with internal policies and regulatory requirements.
• Perform thorough KYC checks in line with company standards and compliance guidelines.
• Maintain, update, and manage client records using CRM systems and internal operational tools.
• Coordinate closely with internal stakeholders, including Sales, Operations, Credit, Risk, and Finance teams, to ensure a smooth and efficient workflow.
• Identify missing, incomplete, or inconsistent information and follow up promptly with relevant parties to resolve issues.
• Support the client onboarding and funding processes by ensuring documentation meets required standards prior to approval.
• Upon completion of verification, hand over validated documentation to the Finance Operations (FinOps) team to finalize processing.
• Prepare and generate client contracts following offer approval by the Credit team.
• Initiate the e-signature process by issuing contracts through DocuSign and tracking completion.
• Verify checks received from clients to ensure correctness and alignment with approved terms.
• Contribute to the continuous improvement of documentation review and verification processes to enhance efficiency and accuracy.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 1–3 years of experience in commercial operations, client onboarding, documentation review, KYC, compliance, or a similar operational role (experience in financial services, fintech, or lending is a plus).
• Strong understanding of KYC, due diligence, and documentation verification processes.
• High attention to detail with the ability to identify inconsistencies or missing information in financial and legal documents.
• Familiarity with CRM systems and internal workflow tools; experience with document management platforms is preferred.
• Strong organizational and time-management skills, with the ability to manage multiple files simultaneously and meet deadlines.
• Excellent communication skills, with the ability to coordinate effectively with internal teams and follow up with stakeholders when required.
• Proficiency in Microsoft Office tools (Excel, Word, Outlook); experience with e-signature platforms such as DocuSign is an advantage.
• Ability to work independently while also collaborating effectively within a cross-functional team.

Benefits

• Competitive Salaries
• Hybrid working environment
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• A culture that promotes Work-Life balance and Wellbeing
• A culture of learning and innovation