SMEs Relationship Manager
What is FlapKap?
FlapKap is a leading financial partner for small and medium-sized enterprises (SMEs) across the Middle East and Africa. Our mission is to help these businesses overcome cash constraints by providing working capital and innovative financial solutions, enabling them to grow without sacrificing equity.
Why FlapKap?
As a fast-growing startup, FlapKap is on a journey to disrupt the financial landscape for SMEs in the region. Backed by prominent investors including QED, A15, Outliers, and Nclude, we've secured significant funding to drive our mission forward. We pride ourselves on fostering a dynamic environment that celebrates innovation, creativity, and continuous improvement. Joining FlapKap means being part of a collaborative team that thrives on challenges and achieves remarkable results.
Description:
We are looking for an experienced SMEs Relationship Manager to join our team. In this role, you will act as the primary point of contact for SME clients, managing relationships and ensuring that their financial needs are met effectively.
Responsibilities:
- Develop and maintain long-term relationships with SME clients, understanding their needs and offering tailored financial solutions.
- Actively identify new business opportunities and participate in the business development efforts to expand the client base.
- Collaborate with cross-functional teams, including credit and risk analysis, to ensure a seamless onboarding and support experience for clients.
- Provide insights and support to clients regarding financial processes, working capital management, and growth strategies.
- Monitor client satisfaction and proactively address any issues or concerns that may arise.
- Regularly analyze market trends and competitive landscape to provide clients with relevant advice and guidance.
Requirements
- 5+ years of experience in relationship management, sales, or business development in the financial services sector, with a focus on SMEs.
- Proven track record of building and maintaining strong client relationships.
- In-depth knowledge and understanding of the SME financial landscape and related products/services.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- A proactive approach to identifying and addressing client needs.
- Fluency in English; proficiency in Arabic is a plus.
Benefits
● Competitive Salaries
● Hybrid working environment
● Healthcare coverage
● A highly collaborative team environment that will support your professional and personal growth
● A culture that promotes Work-Life balance and Wellbeing
● A culture of learning and innovation