Commercial Support Associate
Join us and be a part of shaping the future of urban mobility!
Some complain about traffic but some are actually doing something about it. Join us on our mission to reduce traffic in Istanbul by increasing the accessibility of sustainable shared mobility.
Who are we?
Volt Lines is the only technology-enabled player in the Turkish market competing against legacy incumbents and it reduces emissions and traffic by turning premium 16-seater buses into a viable alternative to single occupancy vehicles.
What we do?
In Istanbul, over 50,000 buses operate at 31% efficiency. These buses, which contribute to the city's traffic with empty seats, could also be the solution to its problem. Volt Lines is the only shuttle service provider that has both software as well as a transport service. This allows for optimal harmonization of the software and operation resulting in the creation of great experiences and services. Notable examples of these innovative services include DRT and Marketplace. DRT (short for Demand-Responsive Transport) was covered by a Harvard Business School case study that is being taught at the MBA school. Marketplace on the other hand allows companies to sell empty seats on their buses to neighboring passengers who are going in the same direction at the same time.
Let's work together to shape the future of mobility.
We're looking for a Commercial Support Associate to join us in shaping the future of urban transportation using the latest technologies.
Responsibilities
Growth: Sales & Pipeline Support
- Drive top-of-funnel growth through cold calling and outbound outreach.
- Manage initial contact and qualification calls to bridge the gap between "prospect" and "opportunity," ensuring a steady flow of scheduled meetings for the leadership.
- Maintain accurate CRM data to support reliable forecasting.
- Support Commercial Managers with pitch preparation, follow-ups, and sales materials.
Retention: Account Support
- Act as the main contact for routine client inquiries and provide quick resolutions.
- Manage customer requests end-to-end and coordinate with internal teams.
- Support Account Managers with ticket updates and service changes.
- Identify and escalate commercial risks early.
Commercial & Administrative Control
- Support contract documentation and approval workflows.
- Assist with renewal data collection and invoicing checks.
- Prepare reports on pipeline health, customer activity, and support trends.
- Ensure accuracy of commercial data across systems.
Requirements
- Bachelor’s degree in Business Administration, Economics, or a related field
- 0–1 years of experience (internship or part-time experience in sales, operations, or customer-facing roles is a plus)
- Strong communication skills in customer interactions and outbound outreach
- Basic knowledge of CRM tools and the ability to maintain accurate customer and pipeline data
- Strong organizational skills and ability to manage multiple tasks
- Ability to work effectively with cross-functional teams
- Proactive mindset and eagerness to learn in a fast-paced environment
- Strong command of English (written and spoken)
Benefits
- Innovative Environment: Volt Lines operates in a fast-growing, innovative industry, offering opportunities to work on impactful projects with cutting-edge technology.
- Career Growth: Volt Lines is committed to employee development, offering opportunities for career progression, training, and skill enhancement.
- Work-Life Balance: Volt Lines offers flexible working hours as well as a flexible paid time-off policy that promotes a healthy work-life balance.
- Startup Culture: Volt Lines embodies a startup environment that promotes creativity, autonomy, and innovation, providing employees with the freedom to take initiative and make decisions.
- Inclusive Work Culture: Volt Lines values different perspectives, backgrounds, and experiences, and fosters an inclusive workplace where everyone can thrive.
- Impact on Urban Mobility: Volt Lines focuses on revolutionizing urban transportation and sustainability, giving employees a chance to contribute to a purpose-driven mission.
- Compensation and Benefits: Volt Lines offers its employees a best-in-class equity program (RSUs), the chance to earn up to 20 salaries in a year, private health insurance, food and transportation allowances among other perks