Real opportunities. Real impact. Your career, redefined.
(NOTE: A human reviews every application at Oceans, so please apply for only one position and only once a year—if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later).
At Oceans, we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers, don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas—they expand their skills, broaden their expertise, and grow their careers.
As a Matchmaking Account Manager, you will serve as a core operator inside a fast-growing matchmaking business, working directly alongside the founder to deliver a high-touch customer experience while building the operational systems that power service delivery.
This role sits at the intersection of customer success, operations, and service design. You will manage active client relationships while simultaneously designing, refining, and enforcing the workflows that support onboarding, matchmaking delivery, and customer engagement at scale.
The role requires strong ownership, emotional intelligence, and operational thinking. You will act as a trusted representative of the founder in day-to-day customer interactions, ensuring that each client receives a thoughtful, structured, and high-quality experience while helping the business evolve its internal operating systems as it grows.
Your success as a Matchmaking Account Manager will be defined by the consistency, quality, and scalability of the customer experience you deliver. You will ensure that every client receives timely communication, thoughtful matchmaking engagement, and a service experience that reflects the company’s standards and values.
Here’s how you’ll make an impact:
You will work directly with the client’s founder, serving as a key operational partner responsible for executing and evolving the company’s customer experience systems.
Within Oceans, you’ll receive guidance from your Operations Manager to support delivery excellence, professional growth, and long-term success in the role.
At Oceans, we believe in T-shaped individuals—those who bring deep expertise in one area paired with broad curiosity across the business. As a Matchmaking Account Manager, your vertical focus will be high-touch customer lifecycle management and operational execution, while your horizontal focus will include process design, service scalability, and data-informed decision-making.
To excel in this role, you should have:
Diversity of experience is core to Oceans. You are expected to work inclusively with individuals from a variety of backgrounds, ensuring that both personal and collective dignity are supported.
During the interview process, you’ll have the opportunity to showcase your skills in the following areas:
This is a remote role, where you will be expected to work a split shift with some overlap with our client’s time zone. You will, however, be expected to be present for in-person training programs during your first 90 days with us. During the offer process, we’ll share more information about our benefits and compensation philosophy, considering both market trends and individual factors.
At Oceans, we build remote teams that connect the world’s top 1% of talent with visionary leaders. With us, you’re not just doing a job—you’re redefining your career with opportunities designed to unlock your potential. We welcome the chance to discuss the complementary parts of our business during your interview process and encourage questions about where we are and where we are going.