Principal Account Manager

Position - Principal Account Manager

About Oceans

At Oceans, our core mission is empowering individuals in developing countries by providing dignified employment opportunities within global markets. We foster impactful partnerships between businesses and talented offshore professionals. We encourage curiosity and open dialogue about our vision, culture, and future plans during the interview process.

Position Overview

We are seeking an experienced and proactive Sr. Account Manager passionate about building strategic partnerships and driving growth within Oceans' diverse client base. As part of our mission to connect global talent to meaningful employment, you will play a pivotal role in expanding and nurturing client relationships across various company sizes, particularly startups, SMBs, and mid-market enterprises.

Key Responsibilities:

• Manage and expand relationships within a dedicated portfolio consisting primarily of startups, SMBs, and mid-market accounts.
• Develop a thorough understanding of client staffing challenges, proactively aligning Oceans' comprehensive outsourcing services to client needs.
• Identify, prospect, and secure growth opportunities through targeted outreach, relationship building, and consultative engagement.
• Lead customer implementation, onboarding, and ongoing feedback initiatives to drive long-term client retention.
• Facilitate strategic discussions and conduct Quarterly or Bi-Annual Business Reviews (QBRs/BBRs) tailored to account segmentation tiers.
• Collaborate closely with Sales and Talent Operations teams to deliver seamless, high-quality client experiences.
• Contribute actively to refining Oceans' Account Management strategy, retention programs, and sales processes.
• Lead candidate evaluations and matching processes for incremental client roles within your managed accounts.

Requirements

• 5-7+ years of experience in Account Management, Customer Success, or consultative sales roles.
• Proven track record driving account expansion and retention.
• Strong experience supporting SMBs, mid-market organizations, and startup/founder-led companies.
• Exceptional organizational, analytical, and communication skills (both written and verbal).
• Proficiency with CRM systems, ideally HubSpot or Salesforce.
  

Preferred Qualifications:

• Background in staffing, global talent outsourcing, or offshore workforce solutions.
• Experience working directly with startups or founder-led organizations.
• Familiarity with structured sales methodologies or frameworks such as SPICED, BANCT, or similar.
  

Benefits

• Salary range: $100,000 - $130,000.
• Fully remote position.
• Comprehensive benefits package and clear transparency regarding compensation philosophy and market alignment provided during the offer process.
  

By joining Oceans, you will directly contribute to our mission while growing professionally within a strategic and collaborative environment.