Community Account Assistant
THE ROLE
At Debenhams Group, we are on a journey of transformation, revitalising our brand, culture, and connection with colleagues and customers alike. In a fast-changing retail environment, effective and authentic communication is vital to building trust, aligning our teams, and amplifying the impact of our work across internal and external audiences.
We are looking to hire an enthusiastic Community Account Assistant in our Marketplace team and help us manage our clientele. Supporting an Account manager on Global Partner Accounts across fashion, beauty and home, to deliver the agreed business plan and provide excellent customer service. Liaising with our internal brands teams and partner. You will be the point of contact for the key wholesale partner and ensure the accounts needs are met and relevant product is put forward and delivered to partners to drive sales.
This role will be based out of our central Manchester office.
WHAT YOU'LL BE DOING
Following a period of structural change, brand repositioning, and workforce transformation, we have transformed marketplace as a business unit that complimented the wider business to now being the business itself. 90% of products onsite we don’t own and all come from the marketplace.
We have 3 pillars within the team. Business Development – Onboarding and support – Account Management.
Key Responsibilities:
- Maintain a good relationship with the partner through regular communication and efficient issue resolution.
- Independent decision making whilst constantly reviewing sales performance with any opportunities or risks and reporting this back to the account manager.
- Working closely with the Merchandisers to fulfil any category areas of OTB and ensuring commitment is tracked, allocated and dispatched in line with your deadlines.
- Tracking partner deliveries with regular contact with brand and warehouse team. Ensuring this tracking is communicated back to the partner regularly.
- Allocating partner stock and overseeing the PPO process and liaising with supply chain to ensure timely dispatch of all lines.
- Updating and maintaining partner style tracker with additional POs or cancellations.
- Working closely with the Assistant Product Seller to ensure the range appropriateness for each brand across the Debenhams Group.
- Producing product sales reports for the partner and sharing these when needed to support decisions.
WHAT WE LOOK FOR
Your Skills, Knowledge and Experience
- Proficient computer skills including strong understanding of Microsoft Excel including lookups and pivot tables.
- Experience dealing with large data sets with consistency and data accuracy.
- Outstanding commercial awareness and comprehensive understanding of planning & trading.
- Ability to prioritise workflow and ensure challenging deadlines are met, in line with critical path and partner’s needs.
- Exceptional communication skills, capable of working with Key Accounts, multiple brand teams and supply chain to build productive relationships.
- Must be confident, professional and willing to participate in customer facing meetings.
- Always strives to improve the department’s operation and increase knowledge of own and related job functions.
- Ability to manage the detail as well as the bigger picture, especially by working collaboratively as a team and being a team player at all costs.
WORKING WITH US
At Debenhams Group we thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers—people who bring fresh thinking, relentless energy, and the drive to make an impact.
WHY JOIN US
Our mission is to create a workplace where everyone is respected, individual differences are valued, and people can be themselves at work — without exception.
2025 was a year of significant change for the Group. 2026 is about bold moves, real results and unstoppable momentum. If that excites you, you belong at Debenhams Group.
Our benefits include (subject to level and eligibility):
- Highly competitive bonus scheme, company pension, share schemes, private medical cover and life assurance
- Access to an on-site gym and free weekly Pilates, yoga and fitness classes
- 20% discount across all brands
- Comprehensive wellbeing package
- Dog-friendly offices (in selected locations)
- Ongoing learning and development with strong internal progression
- On-site canteen serving breakfast, lunch, snacks and hot drinks
- Free season ticket loan
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