Community Concierge

Position Overview

At Contrarian Thinking, we challenge the status quo, helping people build financial freedom and think differently about business and wealth. Our community is growing fast, and we’re looking for a Community Concierge to be the front line of our member experience—ensuring every interaction is seamless, valuable, and engaging.

This role is perfect for someone who thrives in customer engagement, community management, and high-touch support. You’ll be the go-to resource for our members inside Slack—answering questions, solving problems, sparking discussions, and making sure every member feels heard and supported. If you love creating exceptional experiences, keeping communities thriving, and taking ownership of processes, this is your chance to make an impact inside a high-growth, dynamic environment.

Your responsibilities will include (but not necessarily be limited to):

• Acting as the primary point of contact for members within The Contrarian Community Slack workspace, promptly addressing inquiries, concerns, and feedback.
• Fostering a positive and supportive community environment by actively engaging with members, initiating discussions, and encouraging participation in community activities.
• Monitoring community discussions, identifying emerging trends, and escalating issues or feedback to the appropriate team members for resolution.
• Helping members find and utilize resources made available as part of their Contrarian Community membership
• Connecting members with other members and/or community experts
• Collaborating closely with other members of the team to develop and implement strategies for increasing community engagement and retention.
• Assisting with the organization and facilitation of virtual events, workshops, and Q&A sessions to enhance member experience and promote knowledge sharing.
• Maintaining up-to-date knowledge of Contrarian Thinking's product offerings, features, and updates to effectively assist members and provide accurate information.
• Proactively identifying opportunities to improve community processes, workflows, and communication channels to enhance overall efficiency and member satisfaction.
• Experience in banking or financial services strongly preferred
• Strong written and spoken English skills required; comfortable leading phone conversations, gathering feedback, and communicating clearly and professionally with members

Necessary Skills and Qualifications

Here’s a list of primary skills we believe are necessary for this career:

• Demonstrated experience managing high-volume customer support tickets with strong resolution speed and quality; hands-on experience with HubSpot (or similar CRM/help desk platforms) is highly preferred.
• Previous experience in customer service, community management, or a related field is preferred.
• Excellent written and verbal communication skills with a friendly and professional demeanor.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with community members.
• Extremely detail-oriented and highly organized, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Familiarity with Slack or similar communication platforms is a plus.
• Passion for fostering online communities, driving engagement, and delivering exceptional customer experiences.
• Ability to work independently and collaboratively within a remote team environment.
• A self-starter; you learn quickly, absorb like a sponge, and take action
• A Contrarian at heart. Not sure what that is? Keep reading.

Join us in revolutionizing the way people connect and learn within The Contrarian Community. If you're ready to make a meaningful impact and be part of a dynamic team, we'd love to hear from you.

What is Contrarian Thinking and what do we do?

We free minds and build bank accounts. We’re on a mission to help 1 million people become financially free and to create 100,000 small business owners.

We’re a digital education and media startup that has amassed 5+ million followers in less than 3 years–and we’re just getting started.

Our weekly newsletter is read by over 500,000 subscribers, which you can read here.

We also produce some of the best content in the finance niche on our YouTube channel (and Instagram, Twitter, LinkedIn, and TikTok).

99% of our content is 100% free.

The other 1% is how we help people become expert deal makers so they can acquire a “boring business” that cashflows.

We do this through our courses and 1,200+ person global community.

Through our education arm, our members have acquired over $238,000,000 in revenue.

We also have our own investment fund, Contrarian Thinking Capital, that invests in the businesses and tech that supports SMB growth and our own portfolio company, Main Street Hold co.

So, yeah, you could say we put our money where our mouths are.

For more information about our Founder and CEO, Codie Sanchez, read her bio.

Why our work matters

With 10,000 Baby Boomers retiring daily, and 19% of them owning a small business…

That’s nearly 2,000 businesses a DAY that need a succession plan.

And since many Millennials are focused on becoming YouTube stars and not wanting to own their parent’s landscaping company (even if it’s making millions)…these Boomers are forced to either close or sell their business.

Therein lies our opportunity.

We call them “Boring Businesses”. They are your local laundromats, car washes, pool cleaning routes, handyman services, etc.–the unsexy blue-collar businesses that no one thinks about but everyone needs. And boy are they profitable.

But it’s not all about the benjamins.

We believe our communities are a better place when our actual neighbor owns the Neighborhood Store and not a conglomerate.

We believe in Main Street over Wall Street.

We believe in thinking critically and cash flowing unconventionally.

We believe in our Contrarian Creed, which is our operating philosophy for our business.

The Contrarian Creed

These are the words we stand by, live by and define what it means to be a Contrarian.

1. People who say it cannot be done should not interrupt those who are doing it.

2. Be a great f*cking human. Do what’s right even when it hurts.

3. How you do anything, is how you do everything.

4. We do the dirty work.

5. Your word is your contract.

6. We are Archimedes, find your lever.

7. Winners want pressure.

8. We want your weird. Better weird than boring.

9. Your job isn’t done until THE job is done. We work the problem.

10. Assumptions are for assholes. Find the truth.

11. Less words, more meaning.

12. Even our notes are worth stealing. Make every creation a mini-masterpiece.

13. Show me your results, not your intentions.

You ready to become an official Contrarian? Awesome, here are the details:

Compensation

Salary: $1,875 – $2,025/month + 13th month bonus

Location

Fully Remote

Please note: This role requires being available during regular business hours 9am-6pm CT

Type of Employment

Full-Time

Crew Benefits

All of these benefits go into effect on Day 1 of your employment with us.

• Unlimited PTO Policy (with approval from your Direct Support) + 9 paid US holidays and your 3 local holidays
• On-time direct deposit pay 2x/month
• Learn expert deal-making and how to buy businesses with 100% free access to all of our courses and our flagship Contrarian Academy