Community Engagement Associate
Help us tackle the growing wildfire crisis with the latest advancements in AI and IoT
Who we are
The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.
About Pano: We are a 150+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.
Pano AI is on TIME's list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We’ve also been featured in the Wall Street Journal, Bloomberg, and CNBC News. Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/.
The Role: Pano AI is seeking a Community Engagement Associate to own the success of agency relationships tied to Pano deployments. In this role, you will be responsible for ensuring fire agencies, emergency management offices, and disaster response organizations are fully onboarded, trained, and actively using Pano’s platform. You will serve as the primary point of contact before and after deployment, leading outreach, coordinating onboarding, running trainings, and maintaining ongoing engagement.
Success in this role means building trust with agencies, driving consistent platform usage, identifying gaps in adoption, and working closely with Customer Success, Operations, and Sales to ensure deployments translate into real-world impact.
This is a hands-on, relationship-driven role for someone who understands how public safety agencies operate and is comfortable working independently in the field. You will spend your time building credibility, supporting end users, and making sure Pano’s technology is not just installed, but actively used as part of daily operations. The Agency Engagement Manager opportunity has direct upward mobility into team leadership roles.
What You’ll Do:
Own Agency Relationships and Engagement: Build and maintain strong relationships with fire departments, emergency management agencies, and public safety organizations tied to Pano deployments. Serve as the primary point of contact and trusted partner for end users in the field.
Lead Onboarding and Training: Drive outreach to agencies, introduce Pano’s platform, and coordinate onboarding and training to ensure users understand how to effectively incorporate Pano into their operational workflows.
Drive Adoption and Ongoing Usage: Monitor engagement and usage, identify gaps in adoption, and proactively re-engage agencies to ensure Pano is being used consistently and effectively post-deployment.
Partner Cross-Functionally for Execution: Work closely with Operations, Customer Success, and Sales to support deployments, align on priorities, and ensure smooth execution from installation through long-term use.
Act as the Voice of the Field: Gather feedback from agencies and relay insights to internal teams to improve product functionality, usability, and real-world impact. Represent Pano professionally at trainings, conferences, and community events.
What You’ll Bring:
Bachelor’s degree or equivalent professional experience, with 2+ years of experience in wildfire response, fire service, emergency management, disaster response, or a related field.
2+ years of experience in a customer-facing, training, operations, customer success, or program management role. Experience working with federal, state, or local agencies is strongly preferred.
Strong communication and relationship-building skills with the ability to engage diverse stakeholders.
Ability to work independently, manage multiple priorities, and operate effectively in a fast-moving environment.
Comfort working in a SaaS environment and collaborating across internal teams.
Interest in climate resilience, public safety, and mission-driven work.
Willingness to travel approximately 25% for agency visits, trainings, and events.
Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, full-time roles are eligible for stock options. Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off.