Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
Field Nation launched the Provider Community last year to create a dedicated space for providers to connect, learn, and grow. The Community Engagement Specialist elevates this foundation into a high-impact program that strengthens trust, reinforces best practices, and improves overall marketplace quality. This role is critical to continuing growing Community as a trusted, go-to resource for providers and internal teams—driving education, supporting go-to-market initiatives, gathering and synthesizing provider feedback, enabling new providers and Service Companies to ramp up successfully, and elevating quality across the marketplace.
What you’ll get to do
Foster a positive, inclusive, and high-value community environment that encourages active participation and peer-to-peer support
Collaborate with the Content Manager to create compelling, educational, and engagement-driving content
Execute and manage virtual events—including webinars, meetups, and user groups—and support the development and growth of a Super User/Advocacy program
Monitor community discussions and address escalations, misinformation, or policy-related questions within the community; coordinate with internal teams when intervention is needed
Provide platform education and “how-to” guidance by responding to provider questions and directing members to relevant Field Nation resources and best practices
Keep community content organized and updated by managing tags, curating featured collection widgets, and ensuring posts are accurately categorized and moved to the appropriate sections
Gather and synthesize provider feedback to inform product development, experience improvements, and marketing strategies
Evolve and enforce clear community guidelines and moderation standards to maintain a constructive, respectful and professional environment
Track, analyze, and report on community health metrics (member growth, engagement levels, sentiment, program participation, etc.) and build reporting frameworks that demonstrate impact
You might be a good fit if you have:
2–4 years of experience in Community or Social Media management, hosting and organizing virtual events, or a related engagement-focused role
Proven ability to build and grow engaged online communities with measurable impact
Strong understanding of community platforms, analytics tools, and reporting frameworks (experience with Higher Logic Vanilla is a plus)
Experience planning and hosting virtual events and webinars
Excellent written and verbal communication skills, with the ability to engage diverse audiences professionally and authentically
Strong cross-functional collaboration skills and experience working with marketing, product, and support teams
Analytical mindset with the ability to translate data into actionable insights and program improvements
Creative thinking with strong execution skills
High emotional intelligence, sound judgment, and professionalism in managing sensitive or complex interactions
Strong organizational abilities in a fast-paced environment
Familiarity with graphic design and video editing tools.
Position Type/Expected Hours of Work:
This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
Shift: 9 hours/day – 5 days per week (Mon-Fri)
Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)
Office Location:
Uttara, Dhaka, Bangladesh (Hybrid)
Salary Range:
BDT 70,000 - 100,000 (Monthly)
Why we think you'll love it here:
At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
1. Compensation & Financial Rewards
Because hard work should feel like winning.
Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
Referral Bonus – Incentives for successful employee referrals.
Gratuity – Honoring your long-term dedication
Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
2. Health & Wellness
Your body, mind, and family matter.
Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
Gym Membership – Stay fit, active, and energized.
3. Daily Operations & Office Perks
Complimentary Lunch / Dinner – Because good work needs good food.
Unlimited Tea & Coffee – Keep the energy flowing.
Transportation – Helping you get to work hassle-free.
Mobile Data Allowance – Allowances to ensure connectivity.
4. Professional Development
Career Development Budget – Dedicated funds for professional learning and growth.
5. Culture, Events & Time Off
Fostering work-life balance and strong team connections.
Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
Leave Benefits:
Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
Hajj/Umrah Leave
Maternity Leave
Paternity Leave
Why Field Nation?
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.
