Community Manager
About Busha
Busha is Nigeria’s leading regulated crypto exchange. Since our inception in 2018, Busha has been at the forefront of digital currency exchange, offering trading options in cryptocurrencies like Bitcoin and Ethereum. We aim to build an open financial system with innovation, efficiency, and user-friendliness. We value Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning in all our team members.
Overview: Join Busha as a Community Manager and bring your creativity, passion for digital transformation, and proven expertise in community management to help drive our brand to new heights. As the Community Manager, you will be responsible for building an army of Busha loyalists across multiple platforms through online and offline engagement. This role requires a highly organised, empathetic, and strategic communicator who can drive engagement, gather insights, and contribute to Busha’s growth and reputation building.
Responsibilities:
- Community & Engagement: Develop and maintain active and positive engagement with community members across community platforms, social media channels, forums, and messaging platforms.
- Growth & Outreach: Implement strategies to grow the community by identifying new audiences, partnering with influencers, and collaborating on marketing campaigns. Aim to build a community of loyalists.
- Content Creation & Curation: Create and share valuable content, respond to discussions, and stimulate community conversations to drive engagement and brand awareness.
- Customer Support & Feedback Loop: Address community questions, concerns, and feedback efficiently, escalating to relevant teams as necessary. Communicate key insights from the community to product and marketing teams to inform improvements.
- Event Management: Organize and lead online and offline events, such as webinars, Q&A sessions, AMAs (Ask Me Anything), and community hangouts, to build rapport and strengthen community bonds
- Brand Advocacy & Reputation Management: Act as a brand ambassador, fostering trust and loyalty within the community. Monitor conversations about Busha across platforms, maintaining a positive brand image
- User Onboarding & Education: Support new users in onboarding to the platform, answering questions, and helping them navigate Busha’s offerings
- Data Analysis & Reporting: Track and analyse community engagement metrics, user sentiment, and campaign performance, using insights to optimise community strategies.
Candidate Must Have:
- 3+ years of experience in community management, preferably within the tech, finance, or cryptocurrency industry.
- Strong understanding of cryptocurrency, blockchain technology, and digital finance concepts.
- Creativity: Innovative thinker who can initiate and execute creative strategies to enhance engagement and user experience that align with brand objectives.
- Excellent written and verbal communication skills, a keen eye for detail and creativity.
- Strong organisational skills and the ability to manage multiple tasks and campaigns simultaneously.
- Ability to interpret data and analytics to inform content and strategy decisions.
- Proficiency in social media management tools (e.g., Hootsuite, Sprout Social), community platforms (e.g., Discord, Telegram, Circle), and basic analytics tools.
- Ability to handle sensitive topics and resolve conflicts with empathy, patience, and professionalism.
- Adaptability: Stay current with changing social media trends and platform updates.
- Event Planning Experience: Prior experience organising virtual or physical events, especially those aimed at community building.
Additional Requirements:
- Experience in influencer outreach.
- An interest in crypto.
- Demonstrated success in collaborating with cross-functional teams.
- Expertise or above-average skill in analytics and reporting.
- Strong project management skills.
Nice to Have
- A degree in Marketing, Communications, or a related field.
- Exceptional time management and independent work skills.
- Passion for the Busha mission and the cryptocurrency sector.
- Strong problem-solving and communication skills.
- Ability to work with minimal supervision while meeting benchmarks.
- Team player with a knack for effective communication.
- Prior experience in the cryptocurrency industry is a plus.
What We Offer
- Progressive remote work policy
- Competitive salary
- Learning and development plan
- Health insurance & pension
- Work tools and gadget that works for you
- A collaborative and inclusive culture