Community Operations Coordinator - Fukuoka, JP

Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands-on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on!CIC Fukuoka is looking for a full-time, early career Community Coordinator to join our team. This is a great opportunity for a natural ‘can-do’ individual with at least one year of professional work experience who enjoys working in a fast-paced environment.

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.

CIC Fukuoka is combining workspace and high-impact programming to become a physical center of gravity for the innovation community and help to connect the region to the global innovation ecosystem. The strategic expansion is the CIC’s second innovation campus in Japan and tenth global location. CIC Fukuoka is on the 7th floor (approx. 3,500 m2) of the One Fukuoka Building, and have approximately 140 private offices and a coworking space with approximately 40 seats, as well as conference rooms, a kitchen/cafe space, a game room and other amenities that can be shared by tenants.

Learn more about us here.

You will join a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff. Potential responsibilities will include:

• Developing and nurturing positive relationships with CIC clients, ensuring their satisfaction through timely and tailored responses to their inquiries and needs.

• Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.

• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.

• Facilitating new client onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms

• Supporting front desk operations with focus on excellent service and assisting other teams with special projects as needed・Planning and rolling out community events to help foster connections between community members.

• Actively utilize SNS such as Facebook, LinkedIn and other media allowed by company to market events hosted in CIC Fukuoka Campus.

We value service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.

• Ideally at least 1-2 years of experience in a fast-paced environment, which could be from a company, internship, NGO, or any other organization.

• Fluency in Japanese and strong English proficiency.

• Ability to legally work in Japan. (CIC is unable to sponsor visas for this role at this time.)

• competitive salary, adjusted to match your experience.

• Commuting / transportation allowance.

• Massage session once a month.

• Permanent contract.

Please submit your application in English. Thank you!