Community Programs Manager

Reports to: Director of Adult Services

Classification: Full-Time | Non-Exempt

Salary & Benefits: $65,000 to $75,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs. Schedule will be 10:00 a.m. to 6:00 p.m. three days per week; 1:00 p.m. to 9:00 p.m. two days per week. Flexibility required. This position is classified as a hybrid role with a minimum of 3 days onsite per week, with Thursdays as a staff-wide in-office day.

Summary: The Community Programs Manager oversees the coordination, quality, and evolution of Social Support Groups and related community programming. This role ensures high-quality facilitation, strong participant engagement, and meaningful connection to Center Support services and broader Center programming.

The Manager will support the transition of social groups from primarily drop-in models toward more structured program cycles with seasonal enrollment periods. The Manager maintains a visible, relational presence within programming, supervises facilitators and intake staff, and oversees program operations including data tracking, reporting, and grant compliance.

Essential Duties and Responsibilities:

Program Design and Implementation

• Co-design and implement structured social and support groups, including the development of defined program cycles with seasonal enrollment periods.
• Coordinate recruitment, registration, and orientation processes for program cycles.
• Develop program timelines, participant engagement strategies, and culminating or solidarity events that strengthen community identity and retention.
• Oversee Keys to Success programming as a structured community-building initiative in collaboration with Center staff and programs.
• Ensure programming reflects trauma-informed, culturally responsive, and TGNC-centered practices.

Program Oversight and Presence

• Maintain regular in-person presence during group hours, including evenings, to support facilitators and build rapport with participants.
• Observe facilitation sessions to ensure alignment with program goals, group norms, and organizational mission.
• Cultivate a welcoming, inclusive program culture and serve as an accessible leadership presence for participants.
• Monitor participation and retention trends to inform program improvements.

• Recruit, train, and supervise approximately up to 15 part-time group facilitators.
• Provide supervision and guidance to the Intake Coordinator.
• Provide task supervision and mentorship to interns and master’s-level social work students.
• Lead the team through a supportive, collaborative, and accountability-driven approach.

Participant Flow and Service Connection

• Conduct initial program placement assessments and facilitate warm referrals to Center Support services including case management, insurance navigation, HIV & Sexual Health Services, mental health counseling, substance use treatment, and other internal and external partners as appropriate.
• Work closely with the Information & Referral team to ensure smooth intake and program assignment processes.
• Ensure that social groups function as a strong entry point into broader Center services.

• Oversee program data collection, tracking, and reporting for federal, state, and local funding sources.
• Support grant compliance, reporting requirements, and budget monitoring in collaboration with the Director of Adult Services.
• Coordinate seasonal enrollment processes, including supervision of temporary or intern support as needed.
• Other duties as assigned.

Position requirements:

• Bachelor’s degree or equivalent transferable lived, education, and/or professional experience.
• Three (3) to five (5) years of experience and success in the provision of case management, social groups, community, and/or social services support.
• Bilingual or multilingual required. Spanish language proficiency is strongly preferred. Additional language skills are a plus.
• Previous experience in group facilitation in, but not limited to, social support groups, group work experience with the TGNC community, wellbeing groups, gender-expansive groups, immigration-related groups, grief, living with HIV, and disability+ community groups.
• Strong, demonstrated experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach.
• Familiarity with trauma-informed and survivor-centered, and frameworks is preferred.
• Previous work experience delivering services from a trauma-informed perspective and working with individuals that have experience working with survivors of crimes and their families, including survivors of intimate partner violence, hate crimes and violent crimes.
• Experience leading teams through a supportive and collaborative approach.
• Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
• Excellent written and verbal communication skills.
• A flexible, creative, and assertive self-starter is a must.
• Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues.
• Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community need; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.