Community Support Specialist
$80k - $95k USD
Partiful's mission is to cultivate friendships through social events.
We believe parties (and other social events) are the most effective way to meet new people and make friends. Our product helps you throw incredible events, starting with memorable party pages that make it easy to plan & communicate with guests — download the app to see how it works!
We're building new ways to streamline planning, connect meaningfully in the real world, and make connections between friends-of-friends. Our ultimate vision is to power everything you do in-person with your friends, eliminating the friction of bringing your most memorable experiences to life. You can read more about our mission in The Washington Post, The New York Times, The Wall Street Journal, The Atlantic, Wirecutter, and USA Today. Partiful was named Google’s Best App of 2024, a Finalist for Apple’s App Store Awards, and Apple’s App of the Day (awarded 4x). In 2025, we were named one of TIME's 100 Most Influential Companies, one of Fast Company's Most Innovative Companies, and named to Inc. Magazine's Best in Business List.
Our company is backed by top-tier investors including Andreessen Horowitz and Google Ventures, and advised by the founders of some of the most successful consumer social products ever made.
The Role
As a Community Support Specialist, you’ll be the bridge between our users and our product team. You’ll troubleshoot issues, write crisp bug reports, and surface recurring pain points directly to the product team. You’ll also be the human behind Partiful - the person making sure our users feel heard, supported, and excited to use our product to power their most important moments.
In this role, you will:
Own day-to-day user support across channels, with a high bar for speed, clarity, and kindness
Resolve user questions and issues end-to-end - from simple how-tos to complex edge cases - and know when to escalate
Develop deep product knowledge so you can diagnose problems quickly and guide users effectively
Identify trends in support volume and user pain points, and proactively surface them to Product Engineering
Write and improve macros, help center articles, and internal documentation to scale support quality and reduce repeat issues
Act as a strong voice of the user, advocating for fixes and improvements based on what you see in the real world
Handle bug reports with rigor: reproduce, document steps clearly, and work with the team to close the loop
Contribute to building an AI-native support function - using automation, tools, and AI workflows to streamline and improve support operations
Help maintain a positive, community-first tone that’s inline with our brand voice
You're likely a good fit if:
Have 2–5 years of experience in customer support, community support, or user-facing operations (bonus if at a consumer social app)
Are an excellent communicator - you can be warm, clear, and precise, even when users are frustrated
Have strong judgment: you know when to move fast, when to slow down, and when to escalate
Are extremely organized and can handle high volume without letting things slip
Are a great problem solver - you enjoy diagnosing what’s really going on and getting to the root cause
Have a bias for action and take ownership naturally (you don’t wait to be told what to do)
Can spot patterns and think systematically about how to reduce support load over time
Are tech-comfortable and excited to use AI tools to work faster and smarter
Bonus: you have experience working with product/engineering teams and writing strong bug reports
What we offer:
401(k) with up to 6% matching
Comprehensive health, dental, and vision insurance for you and all your dependents (FSAs and HSA plans available)
Free OneMedical membership, telehealth, and virtual mental health services
Commuter benefits & contributions towards ClassPass and Citibike memberships
Unlimited vacation (minimum 3 weeks required)
Quarterly stipend to plan your own party and dogfood the product
Quarterly travel benefit & semiannual team off-sites
Get invited to exclusive parties 🎉
In the "Additional Information" section of your application, please include a note on what's got you excited about Partiful! The salary range for this role is $80,000-$95,000 plus equity; the specific offer package will be based on years of experience. Please note this is an in-person role with 3 days a week in person at our office in Brooklyn, New York.
We're an equal-opportunity employer and strongly encourage applicants from traditionally underrepresented backgrounds to apply. We're proud to be a diverse team, and actively work to bring new perspectives to the table.