Computer User and Support Specialist (Secret Clearance Required)

NextGen Federal Systems is seeking a knowledgeable and customer-focused Computer User and Support Specialist to provide Tier 1 and Tier 2 technical support to non-IT users. This role is responsible for resolving application and system issues, supporting installs and deployments, managing help desk operations, and tracking and reporting help desk performance metrics.

NextGen Federal Systems is an innovative technology and professional services provider specializing in advanced software solutions and comprehensive mission and business support services. We work in close collaboration with our customers to truly understand their business and mission goals. Our approach is to design, build, implement, and manage solutions that measurably improve our client’s organizational performance. We have established and foster a corporate culture where we:

•Treat employees with fairness and respect regardless of their position, sexual identity, race, or tenure.

•Communicate the importance of our mission and our employees’ contributions to it, ensuring they understand how their job role contributes to the greater good.

•Openly promote and communicate our ideas for change and adaptability.

•Strive to achieve results as an organization.

•Hold employees accountable to their commitments and provide incentives that encourage positive and productive behaviors.

•Value the talents and contributions of our employees as the key factor for our success.

•Create an environment where people can engage at all levels.

•Encourage people to take risks and allow them to make mistakes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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