Contact Centre Team Leader
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
About the role
We’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight.
We’re looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.
What you’ll be doing
Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents
Drive individual and team performance against a range of KPIs
Coach regularly and effectively to build skill, resilience and accountability
Use data and dashboards to manage the team – spot trends, address issues, share insights
Deliver 1-2-1s, performance reviews and development plans that have real impact
Manage attendance, adherence and wellbeing in a fair, visible way
Collaborate cross functionally to drive improved business outcomes
Bring energy and creativity to drive motivation and results
Take ownership of issues, initiatives and working practices
Work as effectively and collaboratively part of a broader management team
About you
Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
Comfortable leading from the front and holding people accountable
Strong coaching mindset – knows how to build capability
Resilient and action-oriented – works at pace and keeps things moving
Good commercial understanding of how contact centre sales performance links to wider business goals
A data-literate operator who can use insights to make better decisions
Positive, driven, and able to influence others across teams
You’ll thrive here if
You want to make your mark on an established team
You value ownership, autonomy and trust
You believe that coaching is more than a buzzword
You like being in the thick of it - making decisions, solving problems and leading from the front
You want a role with clear potential to develop further
Our interview process
Initial Screen – 30 minutes
Hiring Manager Interview – 60 minutes
Written task
Shift pattern
Tuesday to Saturday - 8:45am to 5:30pm