Coordinator, B2B Fulfillment

Job Title:

Coordinator, B2B Fulfillment

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for an organized and conscientious team player to join our Operations team as the B2B Fulfillment Coordinator, reporting to our B2B Operations Manager. The ideal candidate will have 1-2+ years of experience working with EDI documents and retail orders, or a similar role in B2B order support. You will be essential to Bombas’s wholesale supply chain by ensuring data accuracy, timely transmission of documents, and supporting high fill rates.

Bombas products are best-in-class. The Operations Team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. To get the job done, you’ll use SPS, NetSuite, Excel, and Looker, and interact with teams internally and at our warehouse. This is an opportunity to join a fast-growing segment of the Bombas business. The role may be or become dedicated to a subset of Bombas’s highest volume highest visibility retail accounts.

What you’ll be responsible for:

• Support order fulfillment for the Wholesale sales channel
  • Verify accuracy of order and product details. Coordinate with the Sales team to modify or resolve order changes.
  • Populate logs with order details for record-keeping and prioritization of order fulfillment.
  • Collaborate with the Transportation team to track inbound shipments and the Sales team to communicate early or late arrivals.
  • Review available inventory and create and/or transmit orders to the warehouse. 
  • Oversee end-to-end fulfillment after order transmission through warehouse processing, including retailer VAS execution and pickup staging, to routing and final customer pickup.
  • Report delays, product defects, or systems inaccuracies to internal and external teams.
  • Communicate with Sales, Operations, Accounting and Warehouse teams on order-specific questions.
  • Create and maintain process documentation for internal use and to support warehouse teams
• Align internal and external records
  • Reconcile shipment data across systems, ensuring accuracy of SKUs, quantities, and ship dates.
  • Verify fulfillments posted in the last 24 hours of warehouse processing.
  • Use NetSuite and Looker for tracking and reporting of discrepancies:
    • Actuals versus forecasted volume
    • Fill rates
    • Fulfillment timeliness
  • Maintain clean sales order data in NetSuite (fulfillment status, shipped quantities, etc.)
• Cross-channel support
  • In addition to Wholesale, Bombas also has an eCommerce and Donation sales channel. The Operations team supports all channels, so this role may take on data entry and systems audit responsibilities outside of Wholesale. Team work!

What we’ll love about you:

• Ability to create and edit process documentation
• Comfort communicating with cross-functional teams around issues or when you need help
• Experience working on detailed processes and against deadlines, both independently and with teams
• A team player who is willing and happy to help
• Strong written and verbal communication skills
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you’ll bring:

• 1-2+ years experience with B2B/retail fulfillment and systems
• SPS and NetSuite experience (or similar EDI or ERP systems)
• Competency working with large data sets in Excel and ERP

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $50,000 and $60,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.