Senior Manager, CRM Tooling & Integrations

Job Title:

Senior Manager, CRM Tooling & Integrations

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for a strategic, systems-oriented, and business-minded team player to join our Growth Marketing – Retention team as our Senior Manager, CRM Tooling & Integrations, reporting directly to our Director of Retention. The ideal candidate has 6–8+ years of experience owning or heavily influencing CRM platforms in eCommerce environments and brings deep experience across ESPs, CDPs, and lifecycle tooling.

This is an opportunity to architect and evolve the systems that power lifecycle marketing at Bombas — helping us move faster, reduce friction, and scale retention more sustainably over the next several years.

What you’ll be responsible for:

• Unblocking lifecycle marketing execution by resolving tooling, data, and integration issues across Braze, Attentive, Shopify, and our CDP
• Translating marketing requirements into clear, executable technical briefs that reduce back-and-forth with Engineering and Data Teams
• Owning day-to-day CDP health, identity resolution, event reliability, and downstream data integrity
• Leading the migration of transactional emails into our ESP and improving system reliability across transactional flows
• Identifying and prioritizing CRM-related tech debt, including noisy event data and fragile custom integrations
• Developing and maintaining a 12–24 month CRM tooling roadmap grounded in ROI, customer experience, and scalability
• Evaluating new vendors and AI-driven capabilities, and project-managing implementation when warranted
• Building strong cross-functional trust across Growth, Engineering, Data Platforms, Customer Analytics, and Digital Product

What we’ll love about you:

• You are a systems thinker who enjoys untangling complexity and building clarity
• You balance technical rigor with business pragmatism
• You are comfortable pushing back on low-impact requests
• You communicate clearly across both technical and marketing audiences
• A team player who is willing and happy to help
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you’ll bring:

• 6–8+ years of relevant experience in MarTech, CRM systems, or lifecycle enablement
• Hands-on experience owning or influencing an ESP (Braze strongly preferred)
• Experience working with a CDP or customer data platform
• Strong conceptual understanding of APIs, webhooks, event tracking, and identity resolution
• Experience within the Shopify ecosystem, including custom integrations
• Proven ability to scope and project-manage cross-functional technical initiatives

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $150,000 and $180,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.