Copier Service Technician (McLean)

• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Additional skills: Network experience, Good communication skills, good interpersonal skills, positive attitude, customer service experience, organization skills, mechanical aptitude, innovative and resourceful, Capable of working with minimum amount of supervision, ability to recognize, prioritize and solve critical customer requirements, basic PC skills (e.g. Word, Excel)

Qualifications

• Must bring manufacturer certifications to the job interview

• Must have previous industry experience as a certified break fix technician on printers and copiers (preferably from HP)

• Must be able to lift up to 50 pounds

• Must be willing to work in a campus environment

Additional Information

Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:

Accessibility: 
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results: 
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!

Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.