Printer Technician

Performs a wide range of printing support services that includes print software administration & hardware set up and configuration using Web Jet Admin, Web Jet Mobile & Embedded Web Server (EWS)

• Printer hardware configuration, printer hardware assessment, print implementation and deployment activities.

• Collaborates with customer IT department as needed

• Administration of Web Jet Admin & Web Jet Mobile

• Interacts with customer service request system software 'Service Now’ to address end user needs.

• Monitor multiple devices at the client site(s). Responsible for connectivity, functionality, supplies and comprehensive service of all devices.

• Configure all devices to client’s environment to include security, Email/Scan/Fax and firmware upgrades as well as Web Jet and SM9 upgrades.

• Generate all reports on the status of devices to the client by assembling data from Web Jet, SM9, HP Portal This may include incorporating data in Excel.

• Ticketing - Handle all tickets generated by user via an SM system (Service manager) .

• Training – May be responsible for training less experienced staff on device maintenance, connectivity and functionality • Communicate with End Users as well as interact with local IT staff to properly service the devices and keep all stakeholders apprised.

Qualifications

• A+ Certification or equivalent (copy required for interview)

• Break/Fix Experience

• Valid Driver's license

• Previous Fleet Management/Printer Management Experience

• Strong customer service skills

• Strong communication skills

• Quick learner

• Strong computer skills (MS Office)

• Ability to lift up to 50lbs and be in a mobile activity more than 50% of the time/ walking, standing, stooping, kneeling

Additional Information

Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:

Accessibility: 
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results: 
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!

Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.