Is the Core Network Infrastructure - NOC Engineer Lead role at Megaport remote?

The Core Network Infrastructure - NOC Engineer Lead role at Megaport is an on-site position located in Sofia.

Core Network Infrastructure - NOC Engineer Lead

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

This is an exciting, high-growth opportunity for a Core Network Infrastructure - NOC Engineer Lead to solve real-world networking challenges while collaborating with global teams. Reporting into the Network Operations Centre Manager, this role will be responsible for providing technical leadership within the team. You’ll take ownership of complex technical network issues, think creatively to identify and implement solutions, and deliver exceptional support experiences to customers. You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team.

As a Core Network Infrastructure - NOC Engineer Lead, you’ll play a key role in providing advanced technical expertise and leadership within the team. Building on the core responsibilities of a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer-escalated issues through tickets, delivering technical solutions. You’ll mentor junior team members, share best practices, and guide them in handling complex technical challenges, including remote troubleshooting sessions when needed. This role plays a vital part in maintaining the stability of Megaport’s production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you’ll manage escalated cases and critical alerts, collaborating with cross-functional teams to develop innovative solutions for complex scenarios. Additionally, you’ll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality.

What You'll Be Doing

Technical Expertise & Problem Resolution

Diagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools.

Perform remote troubleshooting sessions to resolve network issues efficiently.

Plan, process, manage and implement network changes prescribed by Megaport Engineering and third party suppliers.

Provide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts.

Identify recurring issues and contribute to root cause analysis and long-term preventive solutions.

Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.

Customer Support & Service Excellence

Provide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately.

Collaborate with Technical Support Engineers and key business units to ensure high level customer service, including the provision of accurate and detailed information.

Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.

Collaboration & Cross-Functional Work

Collaborate closely with global teams to ensure seamless support across regions and organisation-wide integration.

Collaborate with vendors, suppliers, and internal teams to resolve complex network issues.

Contribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution.

Ensure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support.

Leadership, Mentorship & Knowledge Sharing

Serve as a technical mentor and point of escalation for NOC Engineers, providing guidance and sharing best practices to support their development.

Contribute to internal knowledge management by maintaining and improving documentation.

Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques.

Drive process improvements within the support function to enhance efficiency, scalability, and service quality.

What We Are Looking For

Technical Expertise

Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.

Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).

Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.

Proven experience in logical troubleshooting and resolving complex networking issues (minimum of three years).

Proficiency with relevant software tools and systems used in technical support and network operations.

Degree in IT, Networking, or a related field; networking certifications (e.g., CCNA, CCNP) are an advantage.

Customer Support & Problem-Solving

Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication.

Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions.

Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability.

Communication & Collaboration

Excellent written and verbal communication skills in English.

Ability to collaborate effectively with global teams while also working independently when required.

Team-oriented mindset with a focus on cooperation, mutual support, and shared success.

Strong interpersonal skills to build positive relationships with customers and colleagues across regions.

Personal Attributes

Detail-oriented, organised, and committed to delivering high-quality results.

Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment.

Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

Core Network Infrastructure - NOC Engineer Lead

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