Technical Support Engineer
About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
Your Role
This role is responsible for delivering exceptional customer support to Megaport’s global customer base, ensuring a seamless and positive customer experience at every interaction. As a Technical Support Engineer (TSE), you will serve as the first point of contact for customers requiring technical assistance or account-related support, providing timely, accurate, and professional responses across multiple communication channels including phone and web-based platforms.
This is not an entry-level role. Candidates must have 3+ years of experience in technical network support or network engineering within the network services industry. Experience solely in IT support or software engineering will not be considered relevant for this position.
To be eligible for this position, you must be able to work from our Gurugram office immediately and have a maximum notice period of 30 days.
You will troubleshoot and resolve a wide range of technical networking issues, guide customers through service configurations, and coordinate with internal teams to ensure swift issue resolution. Your ability to communicate complex technical concepts clearly—both verbally and in writing—will be essential in maintaining customer confidence and satisfaction. You will also document cases thoroughly, contribute to internal knowledge bases, and help identify opportunities to improve processes and the overall customer experience.
Working in a fast-paced, global environment, you will be expected to manage competing priorities, think critically under pressure, and operate with a high degree of autonomy. This role requires strong problem-solving skills, attention to detail, and a proactive approach to identifying and preventing potential issues before they impact customers.
This position is ideal for someone passionate about networking technologies and eager to grow their career within a global technology company known for its strong engineering culture and supportive, team-oriented environment. If you thrive on solving technical challenges, delivering world-class service, and continuously expanding your knowledge in a dynamic industry, this role offers an exciting pathway for professional development.
What You’ll Be Doing
What We Are Looking For
What We Offer
Working Conditions, Locations and Hours
Full-time office-based role, at our Gurugram office
The working day is 8 hours, and the working week is 40 hours.
Working visits to for meeting partners, vendors, team, checking the quality of the network
90-day notice period for resignation after the trial period
Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies
#LI-DNI
If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.