Senior Network Operations Engineer

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.

Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

A senior representative within the Network Operations Engineering team

Support the Capacity Management function

Participate in network procurement activities to ensure compliance with approved design standards

Identify and lead network redesign initiatives to optimise performance and cost

Manage assigned network projects end-to-end

Host regular BAU, project, and capacity planning meetings

Provide weekly, monthly, quarterly, and annual reporting on network performance and growth

Review and approve scripts and programmes used in network projects

Perform carrier and vendor analysis

Train and mentor Operations Engineers within the team

Support the operation and maintenance of Megaport’s next-generation network

Lead resolution of major network and Layer 3 customer incidents

Document all work in Megaport’s OSS/BSS systems

Ensure appropriate monitoring is implemented across all network equipment

Maintain strong technical relationships with vendors and internal engineering teams

Provide escalation support to the Network Operations Centre, Sales, Deployment, and other business units

Deliver technical summaries of proposed, planned, and completed work

Evaluate, test, and certify new network hardware, systems, and software

Develop and deliver training to Network Operations staff

Collaborate with Engineering on network enhancement initiatives

Passionate about technology and solving complex problems

Strong work ethic with a commitment to continuous improvement

Focused on delivering a high-quality end-user experience

Proven experience in network incident resolution, mitigation, deployment, and maintenance

Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2/3 VPNs

Production experience operating optical networks, particularly with DWDM and ROADM systems

Hands-on experience with Juniper and Cisco hardware platforms

Experience with the Opengear platform for out-of-band management

Experience managing network hardware installations and single-mode fibre patching in third-party data centres

Familiarity with Linux and scripting in Perl or Python (highly regarded)

Proactive, self-motivated, and highly organised

Excellent attention to detail and time management skills

Able to work effectively in dynamic environments

Comfortable working autonomously and as part of a remote team

Flexible working environment – a remote-first culture with coworking options available

Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program

Health and wellness support – through a wellness allowance and employee wellbeing initiatives

Comprehensive learning support – generous study and training allowance plus paid study leave

Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

Motivated, inclusive team – work alongside industry experts and fresh talent

Recognition programs – celebrate achievements with our Legend and Kudos award

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If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com