Courier Operations Specialist

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Bolt is one of the fastest-growing startups in the world with over 200M happy customers in 50 countries, from Europe to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient, and affordable for everyone, as transport should be.</text>
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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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We are looking for a Courier Operations Specialist to join our Food Delivery team in Cyprus.

In this role, you will take ownership of optimizing the entire courier journey — from acquisition and onboarding to activation — ensuring a seamless and efficient experience at every step.

This is a unique opportunity to make a real impact: you’ll collaborate with talented, driven colleagues across the globe and play a key role in shaping the next generation of a leading food delivery platform.

Join us and help build the future of transport.

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<title>Main tasks and responsibilities:</title>

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• <point>Support all Bolt's Food delivery operations in Cyprus.</point>
• <point>Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month.</point>
• <point>Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and restaurants.</point>
• <point>Develop and execute strategies to increase our efficiency and solve all kind of operational challenges.</point>
• <point>Onboard new partners – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process.</point>
• <point>Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.</point>

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<title>About you:</title>

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• <point>Have 1-3 years of experience in an analytical position.</point>
• <point>Have a data-driven analytical mindset (good Excel skills are a must).</point>
• <point>You are professionally fluent in both Greek and English, with strong written and verbal communication skills.</point>
• <point>You possess strong analytical skills and are comfortable working with datasets and tools like Excel or Google Sheets.</point>
• <point>You are a hustler, not stopping after 20 obstacles a day.</point>
• <point>You are passionate about new technologies and food tech.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Impactful Role: Work closely with your team to help shape the future of food delivery in Cyprus.</point>
• <point>Global Reach: Join a company that impacts millions of customers and drivers across 500+ cities in 45 countries.</point>
• <point>Dynamic Teams: Collaborate with ambitious, fast-moving colleagues in an environment that encourages autonomy and innovation.</point>
• <point>Career Growth: Accelerate your professional journey with unique development opportunities and mentorship.</point>
• <point>Rewarding Package: Enjoy a competitive salary, stock option package, and wellness perks to support your physical and mental health.</point>
• <point>Community & Engagement: Be part of regular team events and a vibrant office culture.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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