Credit Control and Settlement Support

Closing Date for Applications

23rd March 2026

Salary scale: £32,130 - £37,000 per annum

What is the purpose of this job?

As part of the Finance Team, reporting to the Assistant Accountant and the Settlement Lead (split 70%/30% respectively), the role supports the department in reporting accurate and timely information. The post holder will be responsible for the fulfilment of invoices and the management of billing enquiries, including investigating and responding to customer queries. The role is key to minimising debt and maintaining the cash flow of the business. Responsibilities include analysis of, and managing overdue accounts, working closely with the relevant RDG staff to resolve credit issues while maintaining positive customer relations. This is a customer focussed role requiring good communication skills, both written and verbal.

The role supports the Finance department to maintain robust internal controls through daily cash postings, cash flow analysis and monthly ledger and bank reconciliations. The role includes data analysis of income, including interest. The postholder will be confident with double entry book-keeping, enabling investigation of customer and ledger balance queries. The role includes journal entries for the seven RDG legal entities. The postholder will be expected to respond to Internal and External Audit requests for information and will provide cover within the team, as and when required.

What can I expect to do in this job? 

The role requires a self-starter, independent and able to plan their work according to the known deliverable tasks due in the week ahead, providing regular updates to their line manager.

This is not an exhaustive list, but things you can expect to be involved with include:

• Sales billing – fulfilling all Sales Orders posted in NetSuite, in addition to processing Scheme billing and other ad hoc income.
• Settlement billing, preparing journals prior to posting and checking periodic payment runs.
• Credit control and customer queries for all legal entities, including Settlement billing – ensuring customer accounts are reconciled and debt is chased, with regular updates provided to management. Reporting on aged debt and the work that has been completed to recover the debt. Dealing directly with customers and the business to help resolve customer queries. Maintaining detailed records of communications regarding this process.
• Reconciliation of balance sheet accounts – the post holder is expected to ensure all balance sheet accounts allocated to them are reconciled each month and any discrepancies are followed up and dealt with in a timely manner.
• Daily cash flow forecast and cash posting – the cash flow forecast is completed every day, the postholder will be required to prepare the daily cash flow for management review. Daily bank transactions are required to be posted via journal entry to the Finance ledger.
• Assisting with the preparation of data files to support Internal Audit requests and the annual Year End audit for all legal entities.
• VAT preparation for the RDG legal entities, including reconciling the VAT control accounts and processing the journal entries to clear these accounts following management review.
• Intercompany account journal entries to clear the balances between the companies and posting the cash transferred between the legal entities to settle the accounts.
• Assist in the preparation of payroll files and complete the periodic reconciliation of payroll control accounts.
• As part of the continuous improvement initiative, review current use of data files used in this role and suggest improvements for the process and presentation.
• Update and maintain procedure notes for the tasks covered in this role.
• Collaboration with team members is key to this role, as the tasks are mainly driven by an agreed timetable. Input from others may be required to complete the tasks. Managing the expectations of those relying on the work to be completed is paramount.
• Provide support to the team, as and when cover is required.
• Other ad hoc tasks.

Who will my key contacts be?

• Internal – the Finance team and other RDG staff
• External – Customers and Auditors

Requirements

What experience, skills and knowledge do I need?

• AAT qualified or similar level.
• Proven competency in double entry book-keeping.
• Good Excel skills including Pivot Tables and V Lookup.
• Effective organisational skills and the ability to work to deadlines.
• Excellent communication skills.
• Attention to detail and a Team player.

Benefits

Why Work for RDG?

We offer a highly competitive package, including:

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.

Career Development & Progression

You’ll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.

Apply Now & Shape the Future of UK Rail

If you are interested in joining RDG we’d love to hear from you!

Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.

Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.