Custom Print Administrator (Permanent)
Title: Custom Print Administrator
Location: Primarily remote, with some travel to Edinburgh. We’re looking for someone who is based in or near Edinburgh, who can easily travel there for in-person meetings
Hours: 9am-5pm
Contract type: Permanent
Salary: £25,000 per annum
Introducing hyble!
Things move quickly at hyble! We're a team of passionate individuals who love what we do and are always striving for the best. If you're looking for a company that values your contributions and offers exciting challenges, this might be the place for you.
We're a fast-growing marketing technology company serving customers in over 50 countries.
Just six years ago, we were a tight-knit team of 12 crammed into a tiny office in a start-up incubator. Fast forward to today, and we’ve transformed into a dynamic team of over 90 passionate individuals spanning three continents partnering with some of the world's biggest alcoholic beverage brands.
Right now, we’re expanding rapidly into North America as a result of signing a transformational contract with the largest Wine and Spirits Distributor in the USA, who also happens to be the 11th biggest privately owned company in the US.
Our Purpose
Our goal is to create a lasting positive impact by disrupting a traditional industry that’s operated the same way for over 50 years.
It blows our minds that sales reps have to spend weeks creating something as simple as a poster. And we’re horrified by the amount of obsolete Point of Sale we see being sent to landfill. So, we're on a mission to solve these issues once and for all.
Our technology platform “hyble” empowers sales reps in the beverage industry to create on-demand marketing materials that are both brand-compliant and tailored for the specific account. Combined with our enterprise services which enable the change management process and our cloud printing model that enables rapid turnaround print we have a game-changing solution that the market is screaming out for.
This innovative approach makes sales reps lives easier by allowing them to support more accounts in less time while also drastically reducing the production of generic marketing content that often ends up in landfill.
What’s it really like to work here
Working with us is a long way from your average job – it's a unique opportunity to collaborate with brilliant people and be part of what could be the most significant chapter of your professional life. It's where you can realize your full potential, take responsibility and make a huge impact.
Here's a glimpse of what it's really like to be a part of hyble:
Fast-Paced: Our growth is lightning-fast, and the to-do list is never-ending.
Continuous Innovation: We're constantly building and improving our product, systems, and processes. We’re never done.
Starting from Scratch: We're building supply chains, teams, processes, and systems from the ground up.
Rapid Expansion: Our organization chart gets a makeover every 30 days as we add new people, teams, and capabilities.
Resourceful: We’ve got the backing of big name investors but capital efficiency is in our DNA so we’re mindful of every dollar, euro, or pound spent.
Global Reach: We work across multiple time zones so we're often taking calls at odd hours to support our global teams.
Versatility: We wear many hats and take on tasks that go way beyond our job descriptions.
Dynamic Environment: We’re in the “messy middle” of the scaling journey so things can get a bit messy and chaotic at times.
Rewarding: But above all, it's incredibly rewarding, engaging, energetic, exciting, and a lot of fun.
Who we’re looking for:
We're on the hunt for the unconventional folks, the non-conformists, the professional punks, and trailblazers. The rebels who are passionate about solving industry challenges. We’re seeking the 1% who are determined enough to join our adventure, individuals who will relish challenges, learn daily and are driven to build something extraordinary.
Most importantly, we're looking for individuals who embody our values:
“We’re a Team”
“We’re Humble”
"We’re Resilient”
"Be Yourself”
Our work ethic at hyble
Our values drive our work ethic. We are looking for people who operate this way as a default setting.
Commitment: We're fully committed to our vision, goals and each other.
Hands-On: We're not afraid to get our hands dirty.
Team-First: The team always comes before individual interests.
Hard Work: We go above and beyond, because it matters to us.
Responsible: We treat company resources like they're our own.
Progress, not perfection: We focus on progress and results, not perfection. We focus on making marginal gains every day and look for shortcuts along the way.
Accountability: We make it ours and take ownership and responsibility.
Ambitious: We go big or go home.
Initiative: We try to see round corners; we spot opportunities, and we always find a way.
Growth Mindset: We’re always learning, we’re never done.
Challenge Convention: We challenge the mindset of “because we’ve always done this way”
Empathy: We deeply care about our customers, suppliers, and employees.
If this resonates with you, then read on to discover more about the role you could play in our journey.
As a Custom Print Administrator, you’ll be a key member of the Custom Delivery Team. This blended role supports both our US Custom and UK Premium Design Service, with a primary focus on pricing estimations, asset administration, and third-party designer and printer liaison.
You will support the Custom Estimation team by accurately quoting orders, applying print costs and markups, and self-quoting through our internal tools.
You will also support the design team by ensuring all briefs are complete, compliant, and include high-quality, accessible assets before handover to designers.
The role includes processing UK Premium Design Service (PDS) orders. This involves reviewing incoming briefs, liaising with third-party design partners for execution, and completing approved jobs within our internal toolkit to move them through to print.
During peak periods, you will support ingest by reviewing job specifications, liaising with customers to clarify incomplete or non-compliant submissions, and assigning the appropriate status and ownership.
Efficiency and attention to detail are essential. You’ll work closely with internal stakeholders to deliver accurate, timely outcomes, adhering to established workflows while effectively prioritising day-to-day workloads.
You will also engage with suppliers and operations teams across the business. A positive, solutions-focused mindset, strong communication skills, and a collaborative approach are key to success in this role.
What you’ll do:
Review job specifications across Custom and UK Premium Design Service (PDS) orders, liaising with customers to clarify incomplete or non-compliant briefs and assigning the appropriate status and ownership.
Act as second-line quality assurance to ensure order details align with client requirements, internal standards, and expected best practice.
Process UK Premium Design Service (PDS) briefs, reviewing incoming requests for clarity and completeness before routing to third-party design partners for execution.
Liaise with third-party designers throughout the PDS lifecycle, ensuring approved designs are completed within internal systems and progressed through to print.
Execute manual and supplier quoting processes; route quotes to appropriate vendors or self-quote where necessary.
Review supplier quotes to ensure accuracy, alignment with requested specifications, and consistent mark-ups across product types.
Estimate appropriate margins based on overall costs to optimise commercial performance.
Perform chargeback estimations and provide detailed breakdowns for approval by external managers where required.
Source and organise branded supplier assets and legal text for custom and PDS design briefs via third-party DAM systems, Hyble’s internal DAM platform, and direct supplier engagement where required.
Ensure all assets meet high-resolution print specifications and are current, compliant, and production-ready.
Ensure design briefs (including PDS briefs) are clear, structured, and execution-ready before handover.
Action change requests relating to incorrect or incomplete order descriptions, product specification changes, or scope amendments.
Manage and prioritise order workflows to meet deadlines, event dates, service level agreements and KPIs.
Escalate operational, commercial, or supplier issues to relevant teams or leadership based on severity or risk.
What you’ll bring:
Strong attention to detail and ability to maintain high accuracy and prioritize at pace in a high-volume environment.
Extremely organised mindset and the ability to keep calm under pressure is a key requirement for this role.
Excellent communication and problem-solving skills, with the ability to liaise effectively with vendors and internal teams.
Collaborative approach to issue resolution.
Proven experience in fast paced administrative role
Problem solving – ability to identify and resolve challenges efficiently.
Proficiency in workflow software preferred – our team uses Asana, but similar software understanding (Monday, Trello) will suffice.
Beneficial but not required
Prior knowledge of US Hospitality and Alcohol Beverage industry clients and/or Print knowledge preferred.
Basic knowledge of design software (Photoshop/InDesign) to review and validate assets.
Understanding of print specifications, including resolution and formatting for production.
Prior knowledge of US Hospitality and Alcohol Beverage industry clients and/or Print knowledge preferred.
Prior experience in a compliance-driven environment/agency experience is a plus.
You could belong here
To deliver brilliant marketing to hyble’s global drinks suppliers and their customers, we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
We’re happy to consider flexible working, including part-time hours - whether to help you meet other commitments or to help you strike a great work-life balance.
What we’ll offer
As well as your salary we offer the following:
Pension. A combined contribution of up 12% of your salary for your future.
Reward and Recognition. A bonus scheme based on company performance, with regular recognition along the way.
Holidays. 33 days including public holidays, with options to buy or sell extra days.
Giving back. 2 paid days leave to support a charity of your choice
Wellbeing. We'll support you in looking after your health and wellbeing so you can do your best work. We provide coaching and counselling on demand through our wellbeing partners, Plumm.
Health Days. 2 full days or 4 half days to take when you need to refuel and recharge.
Collaboration opportunities. Flexibility to work remotely, with opportunities to collaborate with colleagues and contribute to our culture.
Grow with us. You'll have opportunities to develop your career in a high pace technology company as part of a great team.
Personal Investment. We'll invest in your personal development and give you regular feedback.
Open culture. A place where you can bring new ideas, try doing things differently, and have a real impact.
For more information about us visit: https://www.hyble.tech/ or check out our socials.