Customer Care Associate, Group Orders

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals. 

Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world.

About the Role

As aCustomer Care Associate, Group Orders you will take part in ensuring the highest level of support for our Group Order clientele. You will receive training to be fully versed on the Sharebite order platform, learn restaurant dynamics and operations, as well as develop Customer Support best-practices. This is a specialized role that is responsible for overseeing the flawless execution of daily Group Orders by being the ultimate resource for both our clients, and our restaurant partners. If you’ve ever wanted to engage in specialized Customer Support, or work at a fast-paced growing startup, this is a role for you!

What You’ll Do 

• Work directly with our restaurant partners to resolve real-time order-related issues.
• Respond to customer emails & phone calls in a fast-paced, time-critical manner.
• Ensure that Group Order operations, procedures, and systems are adhered to.
• Constructively handle or supervise order escalations and customer complaints.
• Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth.
• Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations.

Required Skills & Experience 

• Excellent phone skills - you feel comfortable and confident with on-the-phone work.
• Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner.
• Collaborative - you are excited to work with a close-knit team that strives to achieve common goals on a daily basis.
• Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners.
• Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails.
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development.
• Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.

At Sharebite, we are committed to providing competitive pay in line with industry and market standards. The base compensation range for this role is $45k - $54k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits, including a daily meal stipend.