Customer Care - Italian Market

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest growing scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap is part of the FT120, rewarding the most promising startups in France. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe.

With our newest addition in Lisbon, opened in April 2023, we aim to build an international hub that represents all our markets. This hub will foster collaboration and innovation among Agicapians, focusing on our key business departments: Sales and Customer Success. We started with 5 employees and aim to grow to nearly 100 Agicapians by 2025. This hub is crucial for leading Agicap's growth journey, and we encourage all Agicapians to share their ideas on how we can make it a success.

Agicap allows CEOs and Finance teams of Mid-Market companies to efficiently manage and forecast their cash flow. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points - Our innovative platform streamlines supplier payments and enhances cash collection processes, enabling businesses to thrive in a competitive landscape.

Our ambition is to become the global financial management solution for Mid-Market companies worldwide.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are looking for great talents, aiming for excellence and ready to join our ambitious adventure!

July 2019 : 10

July 2020 : ~50

July 2021 : ~200

July 2024 : +500

Join our dynamic team, working closely with the Italian Customer Success teams and our HQ Support team in Lisbon. In this role, you’ll engage directly with clients and play a key part in delivering regular feedback to the Product team. Collaborating with teams across Customer Success, Sales, Product, and Tech, your mission is to elevate customer satisfaction and build lasting relationships. 

🔧 Your Responsibilities

∙ Monitor and respond to customer requests via online chat

∙ Qualify and prioritize incoming requests to ensure efficient resolution (around 25 requests per day)

∙ Support and train a diverse range of users across various use cases

∙ Ensure seamless communication with the broader Customer Success (CS) team

∙ Build strong daily relationships with users to turn them into loyal ambassadors, drive upsells, and reduce churn

∙ Actively contribute to the ongoing improvement of internal processes and organizational efficiency

🚀 Become an Agicap Expert

∙ Develop and enrich customer-facing content, such as FAQs and support resources

∙ Collaborate with the Tech and Product teams to provide structured feedback and help drive product enhancements

∙ Identify and qualify upsell opportunities from chat interactions to support organic growth

∙ Eventually, coach and train new Customer Care Managers, sharing your expertise and best practices

💬 Why This Role Stands Out

At Agicap, every day brings new challenges and opportunities. You’ll work with a wide range of clients - from curious prospects to seasoned platform users - addressing everything from technical issues and usage guidance to strategic advice.

This is more than just a support role: it's a launchpad. With numerous opportunities for growth and development, this position is a fantastic entry point into the fast-paced world of FinTech - and into one of Europe’s most exciting growth-stage companies.

Our interview process takes an average of 2 weeks and generally consists of

- First meeting with the Talent Acquisition team

- A role play or case study with the respective department

- Final round with management (and sometimes C-level decision-maker)

A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.

At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We’re committed to building a diverse team that reflects the variety of perspectives in our world. If you’re excited about this role but don’t meet every requirement, don’t let that stop you from applying - we want to hear from you! We welcome applications from all backgrounds.

Join us in creating a workplace of inclusiveness.