Customer Experience Assistant - 21 hours

We’re seeking a proactive Customer Experience Assistant to join us on a 2 year fixed term contract. This is a key role within the Customer Experience team, providing administrative support to the Director and Heads of Service.

This role is 21 hours per week and we are really flexible on days / hours for this role.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Provide high-quality clerical, administrative and organisational support to the Customer Experience Department
• Coordinate and manage scheduling for meetings, one-to-ones, performance reviews, professional development sessions, and team offsite events across senior leadership.
• Organise and prepare for all staff events, including logistics, materials and follow-up actions.
• Book conferences, training sessions, travel and accommodation as appropriate
• Assist with weekly diary planning and prioritisation, ensuring alignment with strategic and operational goals.
• Maintain and update filing systems, shared calendars, and key documentation.
• Assist with project coordination, including tracking actions, preparing reports, and supporting delivery.
• Draft and format correspondence, reports, agendas, and minutes for meetings as required.
• Liaise with internal and external stakeholders to ensure the smooth running of the Customer Experience function.
• Provide general administrative support as required including mail handling, document preparation, and meeting logistics.
• Support the onboarding of new team members and coordination of internal communications.
• Maintain confidentiality and professionalism in handling sensitive information and communications.

Requirements

• Experience in administrative or support roles, ideally within housing, public service or customer-focused environments.
• A reliable and ‘can do’ attitude to your work and relationships
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and digital tools for scheduling, communication and document management.
• Excellent written and verbal communication skills, with a professional and approachable manner.
• Ability to work independently and collaboratively, using initiative and sound judgement.
• Excellent customer service.
• Understanding of the importance of discretion, confidentiality and tact when dealing with sensitive or confidential matters
• Willingness to learn and adapt to changing priorities and systems.
• Right to Work in the UK - Visa sponsorship is not available.

Benefits

• Starting salary of £15,148 per year
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays (pro rata)
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!