Income Officer - 18.5hrs

We are looking for a dedicated Income Officer to join our team on a permanent part time basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties

• Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts
• Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings
• Provide representation for Incommunities in County Court for the recovery of arrears when required
• Provide budgeting and benefits advice to promote financial independence.
• Manage a caseload of welfare benefits and money advice cases.
• Conduct telephone triage and provide tailored debt advice, including signposting to specialist services.
• Promote financial inclusion by teaching basic budgeting and money management skills.
• Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals.
• Action concerns from colleagues, external  contacts, or customers requiring additional assistance.
• Assess and assist customers at risk of tenancy failure, developing outcome-based action plans.
• Provide advice on budgeting, employment, life skills, and tenancy management.
• Action concerns about at-risk customers, support needs and create support plans or refer as necessary.
• Provide advice and specialist assistance to Neighbourhood Officers and other agencies.
• Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness.
• Build and maintain strong links with DWP, Housing Benefit departments, and local partners.
• Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice.
• Participate in campaigns promoting money advice and benefit take-up and create related publicity materials.

Requirements

• Confident communication & interpersonal Skills.
• Organised and Self Motivated.
• Experience of dealing with Welfare rights and Benefits.
• Experience of advocating for people, managing debt and giving budgeting advice.
• Experience of dealing with socially and/or financially vulnerable individuals.
• Experience of working in the social Housing/Support sector (desirable)
• Good understanding of Safeguarding children and adults.
• Good understanding of the Social Housing Sector and factors affecting at risk customers.
• Personal values and approach that aligns with Incommunities approach.
• Full driving licence with own vehicle and business use insurance.
• Right to Work in the UK - Visa sponsorship is not available.

Benefits

• Starting salary of £16,253 per year (Pay award due in April)
• £1,000 essential car user allowance per year plus mileage (pro rata)
• Social Housing Pension Scheme with up-to 10% employer contribution
• Annual leave: 28 days which increases with service up to 32 plus public holidays pro rata
• Option to buy and sell annual leave
• A supportive culture that values employees work life balance.
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Training, development, and funded qualification opportunities.
• Corporate health scheme membership.
• Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.
• Hybrid working
• Cycle to work scheme.
• Free parking onsite.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!