Customer Experience Designer - 12 month contract (Maternity Leave Replacement)
VOSKER is looking for a hands-on Customer Experience Designer who excels at turning insights into action, mapping real customer journeys, and building efficient processes that strengthen collaboration between CX, Marketing, Customer Service, and Product.
You’ll play a key role in bringing customer experience to life across teams and initiatives. If you’re adaptable, curious, and thrive in hands-on CX work, this role is for you.
In a nutshell, you will:
- Bring to life specific customer experiences through journey mapping and target experience presentations, in close collaboration with Marketing and Product & UX teams
- Work hands-on across research, journey mapping, prototyping, and optimization within ongoing CX initiatives
- Contribute primarily within active CX projects, ensuring alignment with the existing framework
- Deliver key outputs such as journey maps, user flows, presentations, and validation of the impact and value of CX initiatives
What you’ll do:
- Conduct and support customer research (surveys, interviews, focus groups, user testing, A/B testing)
- Analyze customer data to ensure journey designs are grounded in real insights
- Translate insights into clear, impactful presentations and recommendations using storytelling
- Map and design optimized end-to-end customer journeys and build key artifacts (journey maps, service blueprints, wireframes, prototypes, process flows) to reinforce customer-centricity across the organization
- Work hands-on on mapping and optimization throughout development processes, primarily within ongoing CX initiatives (existing framework)
- Build structured collaboration processes with Marketing and Customer Service to ensure insights are effectively used in customer journeys and content initiatives
- Leverage tools such as Miro, Confluence, and Figma to support mapping and collaboration
- Facilitate workshops and working sessions to align teams on customer needs and target experiences throughout development cycles and marketing initiatives
- Maintain a strong focus on hands-on execution and operational implementation, while collaborating closely with UX teams to ensure customer considerations are reflected in design decisions
- Define and track CX metrics (Churn, NPS, CSAT, CES) to measure impact and support continuous improvement
Qualifications
What you bring:
We’re looking for a strong combination of the following experiences and skills. We recognize that no candidate will meet every single requirement if your experience is close, we encourage you to apply.
- 4-6+ years of experience in Customer Experience, UX Design/Research, Product Management, or related fields
- Bachelor’s degree in Design, UX, Marketing, Business, or a related field
- Strong experience in pain point analysis, customer journey mapping, and user flow design
- Experience collaborating closely with Marketing, Customer Service, and Product (UX/PO) teams
- Strong ability to build efficient processes and work cross-functionally
- Excellent communication and interpersonal skills in French and English (or English only)
- Experience using tools such as Qualtrics, Figma, Miro, Confluence, Excel, or Salesforce to support insight-driven work and collaboration
- Freelancing, consulting, or design backgrounds are considered strong assets
- Comfortable working in fast-paced environments with evolving priorities
- Experience working with both physical and digital products is an asset
Other
Occasional travel for user research may be required
Additional Information
Equal Employment Opportunity
At VOSKER, we value what makes each person unique and celebrate the diversity that allows us to redefine what’s possible. We foster collaboration by creating a healthy, inclusive work environment where every voice is heard.
If you have specific needs to make the recruitment process more accessible for you, don’t hesitate to reach out to us.
Now it’s your turn to tell us about yourself all you have to do is apply!