Customer Growth Associate

THE POSITION
Our roster has an opening with your name on it

FanDuel’s looking for a Customer Growth Associate to join the Casino Growth team to help bring FanDuel’s promotional strategy to life. You will play a key role in supporting FanDuel Canada’s retention strategy while having lots of cross-functional exposure to teams including but not limited to: Commercial, Analytics, Brand, Product, and Customer Service. This is an exciting opportunity to join a fast-growing team and learn how the business operates at a world class gaming company.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

· Support in the end-to-end promotion creation process for Casino: including design, testing, setup, publishing, QA, fulfillment, and merchandising in-app

· Assist in performance tracking and reporting for Casino promotions, including FanDuel Casino’s loyalty program, delivering clear insights and recommendations to optimize future campaigns across all customer value segments

· Improve the quality, scale, and efficiency of Growth Operations processes and tooling, helping the team deliver high-impact promotions and continuously evolve ways of working

· Collaborate closely with key partners in Marketing, Commercial, Product and Customer Service to plan and deliver promotional campaigns and long-term improvements

· Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business

THE STATS
What we're looking for in our next teammate

· 2+ years of experience working in a marketing environment

· Someone with strong numerical skills - whether it's analyzing data, quickly spotting trends or whipping up a few pivot tables in excel

· A quick learner with strong communication and exceptional organizational skills

· A great colleague and teammate – someone who is willing to roll up their sleeves to complete a task

· Creative thinker and problem solver: short, medium, and long term

· Experience monitoring and tracking KPIs

· Process oriented with focus on proactive planning & scheduling

· Experience using Excel, Knime, SQL, Photoshop, and CRM platforms is a plus

· Required occasionally to work flexible hours including some evenings or weekends around the sporting calendars

· Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays.  FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. *Benefits differ across country and job type.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

The applicable salary range for this position is $62,000 - $77,000  CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays.  FanDuel offers paid sick time in accordance with applicable Canadian law.

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