Customer Onboarding Manager at well-funded AI cybersecurity startup

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Customer Onboarding Manager

Company Description: Well-funded AI cybersecurity startup

Job Description:
As the founding post-sales hire, you will define the onboarding experience for a platform using AI agents to transform vulnerability management. You will bridge the gap between technical implementation and customer success, working with security teams to drive adoption, build scalable playbooks, and establish the foundation for a global success function.

Location: Remote, UK

Why this role is remarkable:

• Join as the founding Customer Success hire with a clear trajectory to build and lead the entire function as the company scales.

• Work at the cutting edge of generative AI and cybersecurity, helping security teams deploy autonomous agents for complex technical workflows.

• Partner directly with a leadership team of industry veterans from Big Tech and successful IPOs in a high-growth, 0-to-1 environment.

What you will do:

• Lead hands-on technical onboarding workshops and configuration sessions with security engineering teams to ensure rapid time-to-value.

• Create the company’s first scalable customer operations infrastructure, including playbooks, documentation, and self-serve support resources.

• Partner with product and engineering teams to translate customer feedback into feature prioritisation for the platform's AI agent capabilities.

The ideal candidate:

• Has 3-5 years of experience in B2B SaaS customer-facing roles with a strong aptitude for technical implementation and problem-solving.

• Possesses the technical curiosity to master LLM-powered agents and the ability to explain complex security concepts to technical stakeholders.

• Thrives in fast-paced startup environments and is excited about building processes from scratch rather than following existing templates.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.