Customer Onboarding Team Lead
Ready to scale your sales career in a high-growth scale up where your results drive real world change?
We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.
Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.
Apply today and help shape a smarter and more sustainable industry.
What you will do:
As a Customer Onboarding Team Lead at Sensorfact, you will play a key role in shaping the success of our onboarding team and ensuring our customers get the best possible start with our platform. You will lead, coach, and inspire your team while driving continuous improvement in processes and performance. Specifically, you will:
Be the primary point of contact for your team, ensuring they meet and exceed their performance goals.
Coach and support your team members in their professional growth, managing all HR-related matters for your team.
Collaborate closely with other Team Leads and cross-functional teams to proactively identify and address potential challenges.
Drive continuous improvement within the Customer Onboarding team based on customer feedback and data, by leading initiatives that enhance performance and efficiency.
What you bring:
Proven experience as a Team Lead or Manager in a customer focused environment, such as Sales, Customer Success/ Support, or Recruitment.
A commercial mindset: you enjoy reaching targets and doing whatever it takes to help your team reach the goals.
A strong sense of ownership: you take initiative, embrace challenges, and approach obstacles with a positive, solution-focused attitude.
Excellent communication skills: you are confident in giving constructive feedback and handling difficult conversations when needed.
Fluency in English (written and spoken).
Why you will love working here:
Grow your career as we scale with competitive performance based earnings
Pension Contribution of 4% with an employer sponsored retirement plan
Public transport allowance via NS business card
Home Office Budget up to €500 via Workwize
Employee Referral Incentives up to €3,000 for a successful referral
27 Vacation Days to rest and recharge
Remote Work Flexibility up to 2 months/year (with manager approval)
Structured Onboarding & Mentorship support
Social Events like Sensorfact Week & team dinners
Office Perks like unlimited coffee, snacks, and free Friday lunch
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