Customer Relations Key Account Manager
RAFARM is a leading Greek pharmaceutical company specializing in the development and production of sterile generics and exporting to more than 60 countries worldwide. The company’s growth journey is shaped by strong global strategic partnerships and ambitious development initiatives, marked by significant milestones — including recent investments that strengthen the introduction of innovation and the development of high value-added medicines, driving continued progress. In parallel, RAFARM maintains a strong commercial presence in the Greek market, serving as a representative for products from international pharmaceutical companies and ensuring patients’ access to high-quality treatments. RAFARM is driven by a team of more than 750 people who cultivate an inclusive environment that enables collaboration, performance, and continuous advancement.
About the role
We are looking for a motivated and detail-oriented Customer Relations Key Account Manager to support our Customer Relations team.
The main accountabilities of the role are the following:
- Participating in the design of the business relationship framework for customers in his/her portfolio in cooperation with the Head of Customer Relations and Business Development Managers.
- Preparing the Sales Budget and reviewing any amendments that may be required during the execution year.
- Participating in Business Review Meetings with customers and preparing supporting materials when required. In some cases, replacing the Head of Customer Relations.
- Serving as the main point of contact for customers and acting as a liaison with several key functions of RAFARM.
- Participating actively in production schedule design in collaboration with the Operations, Supply Chain and Planning departments.
- Monitoring the smooth rollout of contracts once they enter the commercial phase.
- Preparing price quotations in coordination with the Head of Customer Relations.
- Cooperating with Operations on ad hoc projects related to the commercial phase of contracts (e.g. batch size upscale, transfer to another production line, etc.).
Requirements
- Bachelor’s degree in Business Administration, International Management, Project Management or a related field is required.
- Minimum of 3 years of previous work experience in the pharmaceutical industry in related positions is required.
- Demonstrated expertise to communicate effectively within all levels of the organization, along with collaboration, negotiation & conflict resolution skills.
- Excellent oral communication & report, business correspondence & procedure-writing skills both in Greek and English languages.
- Strong computer literacy.
Benefits
- Competitive Compensation
- Private Health Insurance
- Career Development Opportunities
- Work-Life Balance
- Company Transportation
- Innovative Work Environment
- Community Engagement
- Recognition and Rewards
Why Join Us At RAFARM, you'll be part of a passionate team dedicated to making a positive impact on global health. You’ll grow your career in a dynamic and innovative environment where your contributions matter.
How to Apply
If you believe this position suits you, we look forward to receiving your application. Submit your resume here.
After the collection and evaluation of all CVs, we will contact only those candidates who meet the requirements of the position to be filled in order to set an appointment for an interview. All applications are considered strictly confidential.