Customer Relationship Manager
Working Monday to Friday only; as a Customer Relationship Manager at Together Money, you will work as part of our fantastic Direct Sales team supporting our customers. You will be taking inbound telephone calls from potential new customers from across multiple sales channels e.g. Auction Sales/ Commercial Sales/ Direct etc. During the call, you will be asking 'rich' questions to understand and qualify the customer's needs, and in turn, which specialist mortgage sales team can support the Customers further before passing the customer through. You will also make proactive outbound calls to previous and existing customers, who may be i.e. coming to the end of their mortgage term or looking to refinance etc with the view to retaining their custom.
We want you to have a long career with us. We promote from this team and you will have the opportunity to go down multiple career avenues. We can even support you with gaining qualifications in Mortgage Advice Practice (CeMAP).
As a Customer Relationship Manager, we are looking for you to:
- Make 'warm' outbound calls to existing customers to fact find about additional lending we maybe able to offer them
- Take inbound calls from new customers and make appointments with the most suitable Business Development Manager or Mortgage Advisor
- Have an appetite to learn about Together’s products and underwriting criteria (you would be given full training) so you are able qualify a customers suitability for a loan with Together
- Consistently provide a high level of service to all customers, to maximise the potential from each call and help customers achieve the bet outcome
- Ensure all policies and procedures are adhered to with all contacts so that regulatory requirements are met
Qualifications
We offer full training and we don't expect any previous Mortgage industry knowledge. Whilst this role doesn't involve any cold calling, you will certainly require advance telephone sales skills with the ability to develop a quick rapport with the customer, ability to ask the right questions to truly understand customer needs, overcome objections and ultimately sell the most appropriate mortgage product before our specialist teams can close the deal.
in summary key skills and experience include:
- Ideally experience of generating new Sales leads and creating sales appointments
- Strong interpersonal and communication skills
- We can provide a career; Ideal candidates will want to progress and develop the skills that we can give you.
- Full use of Microsoft suite of products
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.