Customer Service Advisor

Customer Service Consultant - Government Services

Looking for a role where you can make a real difference in people's lives? Join us in supporting Australians with essential government services.

Benefits!

• Casual full-time opportunity based in Robina 
• Casual contract with potential for extension
• Competitive entry-level rate of $28.78 per hour + 12% super
• Monthly incentives up to $480 (based on attendance, call volume, handling & attitude)
• Huge career progression and upskilling opportunities with a global leader

Your Next Role:

In this high-volume contact centre role, you'll be supporting customers with both general and complex inquiries related to government services. You'll help customers create digital accounts, navigate online portals, and educate them on self-service options, handling call volumes ranging from 40-80 calls per day.

You'll need to bring empathy, patience and understanding when dealing with difficult and often distressing calls involving urgent matters and challenging circumstances. This role requires genuine care for customers while maintaining accuracy and educating them through complex processes.

With extensive training and strong floor support from engaged team leaders, you'll have constant check-ins and ongoing support to help you succeed in this rewarding role.

Training & Support:

• 5 weeks comprehensive classroom training + 2 weeks nesting period with hands-on support
• Continuous upskilling once operational
• Regular manager check-ins to ensure your success

Please note: Attendance during training is critical - any absences may result in termination.

Non-Negotiables of the Role:

• Australian Citizenship required - must provide citizenship certificate
• Available to work rotating roster 7am-7pm (Mon-Fri)
• Commit to approximately 1 Saturday per month
• Rosters provided 4 weeks in advance
• No leave during first 6 months
• Strong work ethic and excellent attendance record 
• Government clearance required (Valid ID and documentation needed)
• Must be ready to commit to hours and attend full training period

What You Need:

• Entry-level candidates welcome - contact centre experience desired, but open to customer service experience.
• Willingness to learn and develop - show us how you've responded to coaching in the past
• Comfortable with technology and client systems (experience with DOS-style systems a plus)
• Strong communication skills - both verbal and written
• Empathetic and patient approach to customer service
• Genuine desire and motivation to connect with customers and help them
• Problem-solving mindset and ability to educate customers effectively

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀

Note: If you're receiving government benefits, please discuss working arrangements with our team during the application process.