Customer Service Agent
DP World’s Shipping Solutions is seeking a proactive and customer-focused Customer Service Agent to join its Customer Service team in Hamburg. This role offers the opportunity to play a key part in connecting global supply chains within a dynamic and international logistics environment.
In this position, you will act as a primary customer interface for shortsea container shipping services, ensuring smooth operations and high-quality service delivery across Europe.
About the Role
Working within the Customer Service Team – Multimodal Solutions (Shortsea), you will support core business operations by coordinating shipments, managing customer relationships and ensuring seamless cargo flow.
The role involves close collaboration with internal teams including operations, inland transport and commercial functions, as well as direct interaction with customers and agents. The focus is on delivering logistics services efficiently and professionally.
This is a full-time, on-site position based in Hamburg, offering exposure to international customers, complex operational processes and strong career development opportunities within a global organization.
The team consists of 17 members and 2 managers. The role reports to the Customer Service Supervisor and the Customer Service Manager for Central Europe.
Key Responsibilities
Serve as the primary point of contact for assigned customers, ensuring timely and professional communication
Manage bookings and order fulfillment with accuracy and adherence to deadlines
Coordinate end-to-end cargo flow across sea, truck, and rail transport modes
Resolve customer and operational issues to maintain service continuity
Ensure accurate handling of customer data, documentation, and invoicing
Collaborate closely with internal departments such as operations, equipment control, finance, and sales
Contribute to continuous improvement initiatives by identifying challenges and proposing solutions
About the Company
DP World Marine Services – Shipping Solutions (formerly Unifeeder A/S) is a dynamic logistics provider delivering efficient transport solutions and sustainable supply chains on a daily basis.
As part of DP World, a global leader in trade enablement, the organization combines extensive international infrastructure with local expertise. Operating across six continents with more than 125,000 employees, DP World drives innovation across ports and terminals, marine services, logistics, and technology—creating smarter and more sustainable supply chain solutions.
Employee Benefits
An open and trusting work environment
International career and professional development opportunities
Two home office days per week
Competitive base salary
Paid Deutschlandticket
Lunch vouchers
Complimentary refreshments including fruit, coffee, and tea
Access to sports programs and discounted gym and wellness memberships
Candidate Profile
You thrive in a fast-paced environment where precision and communication are critical and enjoy working with people, solving problems and ensuring smooth operations from booking to delivery.
You are motivated by responsibility, teamwork and the opportunity to develop expertise in global shortsea logistics.
Additionally, you are expected to:
Have experience in customer service within logistics and transport
Possess an understanding of sea and inland transport processes (truck/rail knowledge is an advantage)
Demonstrate strong multitasking and coordination skills
Be proficient with IT systems, booking platforms, and Microsoft Office tools
Show accuracy, attention to detail, and a solution-oriented mindset
Remain resilient under pressure while maintaining a high standard of customer service
Communicate clearly and confidently in English (German is a strong advantage)
What You Will Gain
In this role, you will become a key contributor to daily transport operations, balancing customer needs with operational requirements in a dynamic setting.
You will gain valuable insight into global supply chains and shortsea shipping, develop cross-functional coordination skills and advance their career within one of the world’s leading logistics networks. The role also offers opportunities to contribute to process improvements and enhance service quality across operations.
Application Process
Applications are encouraged as soon as possible, as the position is being filled on an ongoing basis.
Contact
For more information about the role, please contact recruitment partner, Lotte Christensen, at loc@slaterconsult.com or +45 27 24 75 29.
Slater Consult is DP World Shipping Solutions’ recruiting partner for this position.