Customer Service Associate

Bold is looking to hire a Customer Service Associate to join our team. As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our customers happy. You are our number one ambassador. With a focus on the customer, you give support every step of the way, from being a supportive voice on the phone to taking orders and helping to address customer service problems with ease.

Responsibilities 

• Focus on meeting the customer’s expectations by utilizing all resolution options.

• Maintain knowledge of current advertising, promotions, and catalogs, and the status of merchandise.

• Connect with customers by asking open-ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.

• Participate in the community to promote the brand and stay informed concerning competitors.

• Demonstrate safe practices and procedures in store by adhering to company standards.

Qualifications

• 1+ year’s experience handling inbound customer issue resolution using email, phone, and chat

• Experience in the fast-paced role of customer service and resilient in an ever-changing setting

• Effective written communication skills, including top-notch grammar , spelling, and ability to write both formally and casually;

• Highly motivated individuals who work well in a team environment

• Organized, can juggle both resolution and succinct communication

Additional Information

All your information will be kept confidential according to EEO guidelines.