Customer Service Executive

Job title: Customer Service Executive
Salary: £30,000-£37,000 (Dependant on experience), company profit related bonus
Location: Alton (office based role)
Hours: 8.00am-5.00pm (Monday to Friday)

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where accuracy and responsiveness make all the difference?

If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Executive to join their dynamic team. This is a fantastic opportunity to play a key role in ensuring customers receive outstanding service every time.

About the Company

This respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems. With a strong reputation for service excellence, they pride themselves on a collaborative culture and a customer-first approach.

As a Customer Service Executive, you will:

• Handle and process customer orders with speed and accuracy.
• Respond to enquiries promptly, ensuring a seamless customer experience.
• Log all interactions on the CRM system for full visibility and follow-up.
• Collaborate with internal teams to meet customer needs effectively.
• Resolve issues quickly and professionally, maintaining service standards.

Key Responsibilities

• Process all orders accurately and within operational deadlines.
• Answer inbound calls promptly (within 3 rings).
• Maintain a maximum 2-hour response time for all enquiries.
• Ensure 100% accuracy in order handling and CRM updates.
• Uphold company values and deliver service excellence at every touchpoint.

Requirements

About You

You’ll bring:

• Proven experience in a customer service orientated role, in a fast paced, consumables driven environment.
• Strong communication skills, both written and verbal.
• A proactive, problem-solving attitude with attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Team spirit and a professional telephone manner.
• Initiative and commitment to delivering outstanding customer service.

Benefits

What’s in it for you?

• Competitive Salary: £30,000 - £37,000 (DOE).
• Career Growth: Join a business that values development and progression.
• Impact: Play a key role in delivering the company’s USP — speed and reliability.
• Culture: Join a values-driven team that prizes adaptability, problem-solving, and plain talking.
• Perks: 21 days holiday + bank holidays, pension scheme, and a well-stocked kitchen with free refreshments.

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