Customer Service Representative
At BlueScope, we offer opportunities to innovate and learn and grow with the business, always driven by Our Purpose – to create and inspire smart solutions in steel, to strengthen our communities for the future. With inclusive leadership and a positive, passionate team, working with us is an opportunity to experience a culture of connection and care, where every action you take matters, creating innovative solutions for our customers and communities.
The Opportunity
Looking for a stable, full-time permanent role where no two days are the same? Our Lysaght Cairns business is looking for a Customer Service Representative to join our friendly and supportive Customer Service Team. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
This is an office-based role (Monday-Friday, 8:00am-4:00pm) combining customer service, data entry, and operational support in a collaborative environment. You’ll enjoy being the face of the company, building and nurturing relationships and setting the tone for how customers feel about their experience. We’ll help you feel confident and supported from day one, with structured training including hands-on support from experienced team members and guided learning through our systems and products.
We offer 14% superannuation, a discretionary quarterly bonus scheme, access to a range of corporate discounts and Fitness Passport, free on-site parking and proximity to public transport, and a convenient Cairns location approx. 6 minutes from the city centre. The team environment is friendly and inclusive, with branch lunches/BBQs and monthly morning teas that reflect the way we work together every day.
What Will You Do
Working alongside a collaborative and experienced team of Customer Service Representatives and reporting to the Branch Manager, your contribution to the customer experience plays a key role in the overall success of our branch. You will:
- process customer orders, prepare quotes and assist in coordinating transport
- provide timely updates on product availability and pricing, and customer orders and delivery
- maintain accurate customer records and system data
- manage customer phone and email enquiries and service walk-in customers
- liaise with internal and external stakeholders to resolve and escalate issues as needed
- support wider administrative responsibilities in the branch
More About You
Previous building industry experience isn’t required. You might come from retail, healthcare, administration, hospitality, or another customer-focused environment. What matters most is that you:
- communicate clearly and confidently (written and verbal) across a diverse range of stakeholders
- have accurate data entry skills, attention to detail, and the ability to prioritise and manage multiple tasks
- are comfortable learning new systems and platforms (such as CRM systems and Microsoft Dynamics 365)
- bring a solutions-focused approach and enjoy helping customers and internal teams succeed
- thrive in a team environment and bring a positive, safety-first mindset
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.