Customer Success Associate
About OuterSignal
OuterSignal is building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand's best evangelists.
Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We serve 150+ brands and are growing 50% month-over-month - all within our first 6 months of operation.
We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
The Opportunity
We're looking for a curious, motivated Customer Success Associate to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career.
What You’ll Do
Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers
What We're Looking For
2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
Genuine interest in eCommerce, DTC brands, or marketing technology
Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
Curious and coachable — you ask good questions, take feedback well, and want to grow fast
Comfortable in ambiguity — you don't need everything figured out to get started
What We Offer
Impact: Join at the ground floor where your work directly influences company trajectory
Growth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with you
Flexibility: Remote-first culture with autonomy over your work
Team: Work directly alongside the founding team
Mission: Revolutionizing the way brands understand and market to their customers
How to Apply
Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.
OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.