Customer Success
What We Do
Axe builds AI agents for logistics and supply chain operations.
Logistics is a trillion-euro industry still powered by billions of phone calls, emails, and spreadsheets. Axe replaces this manual work with intelligent AI agents - so human teams can focus on high-impact, strategic work.
Founded by James McElroy and Dan Quill (exits to Blackstone and Wayflyer), Axe has grown rapidly in its first 7 months. We now operate across Europe and the U.S., partnering with some of the world’s largest logistics providers and backed by top tier EU VC's. You can learn more about our vision in our Manifesto.
We’re building a world-class team to create a generational AI company and modernise how the physical economy runs.
About the Role
We are looking for a highly motivated Customer Success Manager to join our growing team. In this role, you’ll ensure customers get maximum value from Axe, build strong relationships, and play a key part in retention, expansion, and overall customer satisfaction.
What You’ll Do
Onboard new customers and guide them through successful implementation.
Build strong, long-term relationships with customers and become their trusted advisor.
Understand each customer’s workflows, challenges, and goals — and translate that into product usage and success plans.
Proactively monitor accounts to ensure high adoption and identify risks early.
Work with Support, Sales, and Product to resolve issues and deliver a seamless customer experience.
Gather customer feedback and share insights that influence product improvements.
Drive renewals and identify expansion opportunities within existing accounts.
Maintain accurate customer data and activity tracking in the CRM.
Must Have
Experience in customer success, account management, or a similar client-facing role (ideally in SaaS).
Strong communication skills and the ability to build trust quickly with customers.
High ownership mindset — you care deeply about customer outcomes.
Ability to understand technical products and explain them clearly.
Organised, proactive, and comfortable managing multiple accounts at once.
Experience with CRM or customer success tools.
Prior experience in SaaS or a fast-paced tech environment is a plus.
Why join us?
Be part of a fast-growing, VC-backed AI company redefining a massive industry.
Work directly with experienced founders who have scaled and exited companies before.
Huge career growth opportunities as we scale across Europe and the US.
High ownership, high impact your work directly shapes customer success.
Competitive salary + performance bonuses.
Join the early team building Europe’s next AI powerhouse.
Key Benefits
Stock-options
Health Insurance
Generous Paid Time Off - work hard and take the time you need
Annual company-wide offsite
