Customer Success Manager
Location: New York
Salary: $112,500 per year + Commission
Working Pattern: Hybrid (2 days WFH, 3 days Office)
SPS by With Intelligence is an award-winning provider of market intelligence for the M&A community. We help our private equity, corporate development, lender, and advisory clients navigate the competitive and opaque world of M&A deal origination to prioritize relationships, streamline internal processes, and improve overall firm performance.
The Role:
- Owning the client relationship and being the face of the product on key day-to-day interactions with existing private equity clients.
- Communicating the SPS solution and articulating how the portal transforms deal sourcing for private equity and other M&A participants.
- Understanding your clients’ requirements and industry challenges and being their trusted advisor and post-sales success leader.
- Creating account specific engagement plans for clients that outline their metrics for success and delivering scheduled strategic review sessions with key contacts.
- Ensuring full adoption of the SPS portal across your clients’ organizations and maximizing value for them to secure year on year retention.
- Collaborating with other internal teams such as Client Strategy & Data Insights, Account Management/Sales, and Marketing to ensure client success.
- Developing a thorough understanding of the SPS solution and M&A/Priva
Requirements
- Proven experience as a Relationship Management or Customer Success Professional with onboarding/implementation responsibilities, or as a Consultant with a SaaS provider – ideally with a finance focus.
- Excellent communication and interpersonal skills, with the ability to work closely with clients and cross-functional teams.
- Strong problem-solving skills and attention to detail.
- Willingness to work some later hours to accommodate US based clients.
- Prior knowledge of the M&A and Private Equity landscape a big plus.
Benefits
- 24 days PTO and bank holidays
- Excellent commission structure
- Enhanced parental leave
- Wellness days and incentives
- Matched 401k
- Health and dental plans
- Birthday day off
- Employee assistance program
- Travel loan scheme
- Charity days
- Breakfast provided in the office
- Social events throughout the year