Who we are
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
As a Customer Success Manager at Zus Health, you own the post-implementation customer journey for complex healthcare provider organizations and value-based care organizations that are leaning into data interoperability to deliver exceptional patient care. Reporting to the Head of Customer Success, you are accountable for executive-level customer relationships, long-term retention, and revenue expansion across a portfolio of customer accounts.
You develop a deep understanding of each customer’s organizational structure, business priorities, and clinical and operational success metrics. Acting as a trusted advisor across stakeholders - executive, clinical, operational, and technical - you guide customers through product adoption and value realization strategies that align Zus Health’s platform with their organization-wide initiatives.
This role requires strong executive presence paired with hands-on problem solving. You are comfortable leading strategic planning conversations with executive stakeholders while also partnering closely with on-the-ground teams to navigate operational complexity, technical challenges, and change management. You proactively identify risk, orchestrate cross-functional engagement, and ensure clear accountability across Zus Health and customer teams.
You own enterprise account planning, including success plans, renewal and expansion strategies, and clearly defined KPIs tied to customer outcomes. You leverage data and analytics to track performance, identify optimization opportunities, and uncover pathways for growth. As the primary point of contact for your accounts, you advocate for customers internally while aligning product, engineering, and services resources to ensure consistent, measurable value delivery at scale.
This role can be located anywhere in the US. This role will require some travel to company and customer meetings.
As part of our team you will be responsible for:
Customer Ownership - own the overall health, retention, and growth of assigned accounts. Serve as the primary point of contact, coordinating across internal teams to ensure consistent delivery, clear communication, and alignment with customer goalsRelationship & Stakeholder Management - build and maintain trusted relationships with executive, clinical, operational, and technical stakeholders across enterprise healthcare organizations. Develop a deep understanding of customers’ strategic priorities, success criteria, and organizational dynamics to guide long-term partnership and value realizationCustomer Lifecycle Management - ensure seamless transition out of the Implementation/Onboarding cycle by establishing clear milestones, success metrics, and early proof points that demonstrate Zus’s impactProduct Adoption - own the growth and scale plan for customers, ensuring they’re maximizing their Zus utilization and are taking advantage of new product features and functionality as availableAccount Planning & Performance Management - create and maintain account plans that include success metrics, KPIs, renewal timelines, and expansion strategies. Use data and analytics to monitor performance, identify optimization opportunities, and inform proactive engagementTechnical & Operational Partnership - partner closely with customer technical teams to support complex integrations, including system configuration, data migration, and interoperability with existing healthcare systems. Provide guidance on best practices while helping troubleshoot and unblock technical and operational challengesIssue Management & Risk Mitigation - proactively identify, triage, and resolve customer issues, including escalations and complex support scenarios. Monitor account risk signals, coordinate cross-functional response plans, and ensure timely resolution to protect customer trust and retentionRenewals & Expansion - own renewal strategy and execution for enterprise accounts, ensuring value is clearly articulated and realized. Identify and advance expansion opportunities in partnership with customers by aligning additional use cases, capabilities, or scale with their evolving needsCustomer Advocacy - act as the voice of the customer within Zus Health. Partner with product, engineering, and services teams to surface feedback, influence roadmap priorities, and drive continuous improvement based on enterprise customer needs
You're a good fit because you have:
7–10+ years of experience managing and growing complex customer relationships, with a proven ability to drive measurable value and long-term outcomes for enterprise healthcare customersDeep domain expertise in healthcare, including experience with value-based care models, digital health solutions, and data interoperabilityDemonstrated success partnering with technical and implementation teams to deliver enterprise software solutions, guide customers through go-live, and accelerate time to valueStrong ability to understand, synthesize, and communicate complex technical and business concepts to both technical and non-technical stakeholdersExcellent communication, relationship-building, and organizational skills, with confidence engaging senior and executive-level stakeholdersProven ability to influence and collaborate cross-functionally, aligning product, engineering, services, and leadership teams around customer outcomesHighly developed problem-solving skills, with the ability to proactively identify issues, troubleshoot effectively, and develop practical solutions in dynamic environmentsExperience working with EMR systems and clinical or operational healthcare workflows within provider organizationsA self-directed, adaptable mindset suited for a fast-paced, growth-stage environment, with comfort navigating ambiguity and evolving prioritiesA genuine passion for improving the U.S. healthcare system and advancing better outcomes through technologyBachelor’s degree required; advanced degree in business, healthcare, or a related field preferred
We will offer you…
• Competitive compensation that reflects the value you bring to the team a combination of cash and equity
• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)
Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.
We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.
