Customer Success Manager - Benelux Market

Ready to scale your sales career in a high-growth scale up where your results drive real world change?

We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.

Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.

Apply today and help shape a smarter and more sustainable industry.

What you will do:

In this role, you will

• Help customers achieve their business objectives by using our product;

• Have regular check-ins to increase their satisfaction, advice them and solve potential issues;

• Give software trainings and explain our latest and upcoming features;

• Share relevant content (e.g. customer stories and case studies);

• Set up cross-sell demos with our Sales colleagues to get them interested in our other propositions.

A good technical understanding of our products and close collaboration with customers and internal stakeholders (Sales, Renewals, Onboarding, Consultancy and Product) are essential to thrive in this role and be successful.

What you bring:

This role is perfect for your if you:

• Are customer centric and truly enjoy building strong customer relationships and becoming a trusted partner;

• Have a commercial mindset, are able to spot upsell and cross-sell opportunities and closely partner with the sales team to drive them forward;

• Are a creative self-starter with can-do attitude to spot opportunities to improve processes and increase customer value, whether for individual customers or more generally;

• Are familiar with SaaS technology and are interested in our propositions. You don’t need to become the absolute product expert, but you should quickly understand the core features and functionalities;

• Have strong organizational skills and can manage multiple tasks simultaneously and ensure accurate reporting. Nothing slips through;

• Have excellent communication skills in Dutch & English;

• Are flexible and adapt quickly within an agile environment, as the Customer Success Team grows and develops.

Why you will love working here:

• Rapid growth - you can grow with us

• Uncapped performance-based bonuses

• Employer pension contributions

• NS business card for sustainable commuting

• 500 euros for your home office setup (through Workwize)

• Exciting rewards through our employee referral program

• 27 vacation days to recharge

• Remote work flexibility: Up to 2 months per year (based on performance and manager approval)

• Onboarding, buddy system, and mentorship

• Team-building activities, including Sales Week, outings, and company getaways

• Free Friday lunch and healthy snacks

Visit our website and follow us on LinkedIn, Instagram, and Glassdoor to stay updated on our journey.