Customer Success Manager (H/F)
Ensure the satisfaction and use of the platform by its customers portfolio
- Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
- Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
- Be responsible for the good customers relationship and the continuous growth of the use of the platform
- Build a long-lasting relationship with its customers
- Collaborate with the sales team in order to promote additional sales
Participation in pre-sales meetings to manage client expectations and timeline
Follow his customers in the deployment phase
- Carry out product training
- Help the customer in the configuration of the product
- Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers
Be the customer's ambassador within Rise Up
Ensure proper reporting of customer KPIs in the Planhat tool
Know how to manage and respond to crisis situations while maintaining CS
Stay up to date with news and developments related to the Rise Up platform
Qualifications
Hard skills:
- In depth knowledge of product (features, sales…)
- Customer centricity
- Project Management : experience in multiple projects management at the same time
- Data driven, KPI and result focus
- Good spoken and written English
Soft skills:
- Excellent communication skills
- Excellent presentation
- Team Spirit : work with sales (for renew / upsell) and product team
- Ownership : Take transversal subjects to help others team members
- Take mental charge and be tactical (guarantor of commitment 110%)
Nice to have:
- Saas B2B and learning experience
- Experience in fast growing environment
- Saas sales experience
Additional Information
- Opportunity to work on a unique Blended Learning Platform
- Play a key role in shaping the future of the company
- Work with a dynamic team dedicated to empowering individuals and organizations
- Remote-friendly environment dedicated to work-life balance
- Competitive salary and benefits (Alan Health Care insurance, Swile meal tickets, parental benefits, paid holidays, 11 days of RTT, holiday bonus)
- Unlimited fruit & snack bar (with coffee and tea!)
- Inclusive, collaborative and energizing culture, focused on international expansion
- Participation in international conferences and seminars
- Many events and celebrations, from quarterly town halls, holiday festivities and informal celebrations
- Team building activities in Paris