Customer Success Manager USA

To empower every company to achieve tangible business results with a video creation platform that is powerful, intuitive, and accessible.

To become the leading international video solution, with sustainable and profitable growth.

At PlayPlay, innovation is at the heart of everything we do—AI, automation, and new features rolled out continuously. We are transforming video creation so that every team, regardless of technical skill, can produce impactful content.

- Putting the power of video into everyone’s hands, so that every company can turn video creation into a true business driver.

- Growing within a culture that combines excellence, genuine care for others, and responsible transparency.

- Thriving in an international, passionate, and supportive team where every idea is heard, challenged, and can help reshape the way we work.

- Finding your place in an inclusive and committed work environment, where what makes each of us unique drives the whole team forward.

- Demonstrating resilience and strong determination, because things don’t always go as planned. And that’s precisely where our culture makes the difference: it’s what makes the PlayPlay journey so exciting, rich in learning, and pushes us to give our best.

That feeling of belonging to a team that goes above and beyond for the PlayPlay project—without ever losing sight of the people who make it happen.

As a Customer Success Manager, you’ll join the US Customer Success team at PlayPlay. You’ll work closely with our global CS team in Paris (15 members) and our local US team (3 members) in a highly collaborative environment that will empower you to grow and succeed.

In this role, you’ll focus on driving adoption and engagement across a portfolio of commercial and scale accounts. You’ll onboard, guide, and continuously engage customers to maximize satisfaction and ensure they get the most value from PlayPlay.

Your efforts will directly impact retention and help reduce churn, while setting you up for future growth into higher-touch, strategic roles.

We’re looking for someone with 1–3 years of Customer Success experience in the US market, an entrepreneurial mindset, a passion for helping customers, and an interest in the video industry.

MISSIONS 💪

Creative: We don’t do things the same way as others and we like that. It’s that madness that gives everyone the freedom to innovate and follow through with their ideas.

User-first: Our customers are at the heart of everything we do because a product is nothing without its users and it is with its users that a product grows.

United: What motivates us is to succeed together. We are specialists in cross-team projects: it is by sharing our expertise and supporting each other that we achieve our goals.

Ambitious: We are not afraid to move fast and take risks. If plan A doesn’t work, there are still all the letters in the alphabet. We learn from our experiences and adapt.

Committed: We take ownership of our projects, with responsibility. We are demanding of others but above all, we give our best.

At PlayPlay, we’re committed to fostering an environment where diversity and inclusion are at the heart of our values. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome.

As an equal opportunities employer we make sure the application process and our workplace is for everyone.

We are committed to the inclusion of people with disabilities.

If you require any accommodations during the recruitment process or in your role, please feel free to let us know — simply and in complete confidentiality.

A designated disability representative is available within the company to support and facilitate these discussions.